Claims Examiner 2

1 month ago

Helena, United States State of Montana Full time

MISSION STATEMENT

:

Empowering all Montanans through work and opportunity.

DLI CORE VALUES:

Responsiveness Respect Integrity Excellence Cohesiveness

It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI 

Watch this short video to see why people love working for DLI:

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state

See our other incredible benefits . These are some of our benefits just to name a few:

Work/life balance with hybrid schedules or partial telework maybe available within the state of Montana. 38 paid days off a year including vacation, sick leave and holidays. Military leave: You’ll get up to 15 days of military leave with full pay. Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises. Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click to learn more. Free telehealth and access to free employee medical clinics through our medical plan - click to learn more. Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. – Click to learn more. Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click to learn more Career progression, training opportunities and room for professional growth. State employee discounts at various businesses across the state.

*This position may be covered by a 

JOB DUTIES:

As a Claims Examiner 2, you will:

Assist the public over the phone in the claim process, utilizing the external customer oriented online claims system to file the claim. Explain the rights and responsibilities of Unemployment Insurance eligibility. Gather facts necessary for processing claims to ensure accuracy, efficiency and compliance with Unemployment Insurance laws, rules and policies. Provide support over the phone on complex information to claimants, co-workers, employers, other government agencies and interested parties.

KNOWLEDGE, SKILLS AND ABILITES:

If you are the right person for this opportunity, you will have the following knowledge, skills or abilities:

Knowledge of (or ability to learn in a reasonable amount of time):

Effective verbal and written communication compassionately and firmly when serving challenging customers. Operation of a personal computer including researching database systems such as Microsoft Outlook, Excel and Word. Office practices and procedures, business English, grammar, mathematics and information gathering techniques.

Skill in:

Offering exceptional customer service via phone. Navigating multiple computer programs to accomplish work tasks, especially the skill of keyboarding quickly and accurately. Time management, processing and prioritizing a heavy workload with multiple deadlines.

Ability to:

Identify complexity level of a claim according to established facts. Establish and maintain effective working relationships with others. Learn and apply policies, procedures and explain the claims process.

MINIMUM QUALIFICATIONS

Your preparation for this opportunity could include a combination of relevant experiences including:

Related education or experience equivalent to three years. Directly related education includes post-secondary coursework in business, office administration or a related field. Relevant experience includes call center, customer service, general office practices, research, and using databases and other software applications to accomplish work.

OR

Any combination of equivalent experience and education to successfully perform the essential functions of the position will be considered.

HOW TO APPLY FOR THIS OPPORTUNITY:

A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed.

Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.

Tip: When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents.

Required application materials:

Cover Letter - In your cover letter, describe how your education, knowledge, and skills have prepared you for this position. Resume - include all work experience you have held that would help you qualify for this position, including duties, dates of employment.

Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application.

All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents.

If you need an accommodation with the application process, please contact the HR office.

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