Fiduciary Service Representative

2 weeks ago


Louisville, United States Veterans Benefits Administration Full time

Summary

Department of Veterans Affairs, Regional Office (VARO), Fiduciary Hub. The purpose of this position is to measure individual performance quality, identify training needs through the review and assessment of completed compensation/pension claims involving development, award processing, and authorization.

Duties

Major duties include but are not limited to: Analyzes and makes the final determination of the competency of veterans and other VA beneficiaries and provides the final notification of the determination. Generates the award for the retroactive payment release, once a fiduciary is established, as well as other award actions needed by the Fiduciary Program. Authorizes, reviews and approves the pending award action for technical accuracy, clarity, and thoroughness. Insures that estate protection is in place, when appropriate, before releasing large retroactive payments and in other cases where the VA beneficiary's funds may not be adequately protected. Prepares Statements of the Case (SOC) on Fiduciary Program appeals. Provides training to other members of the Fiduciary Hub, VARO employees, service organization personnel, and other stakeholders, as needed. Serves as a Veterans Service Representative (VSR) and Legal Instruments Examiner (LIE) expert and provides technical guidance in regard to the rating, generation and authorization of Fiduciary Program awards. Utilizes various electronic data processing (EDP) systems for processing, monitoring, and correspondence preparation. Communicates directly with VA beneficiaries, eligible individuals, representatives, and advocates to explain the full range of VA benefits and all related programs. Gives final approval of accounts received from guardians, attorneys, legal custodians, or chief officers of state institutions except those showing a major account deficiency which cannot be remedied by correspondence. Approval is only given if the accounting is proper in every respect including commissions and/or fees within statutory or policy limits. Advises fiduciaries of regulations, necessary documentation and other factors which affect computation of income for VA purposes. Prepares reports for guardians in those cases in which VA is rendering legal services. Refers to the Office of the Inspector General (OIG), accounts in which there is a possible indication of fraud, embezzlement or other criminal offense. Performs other related duties as assigned.
Work Schedule: Monday through Friday 8:00am to 4:30pm
Virtual: No
Position Description/PD#: Fiduciary Service Representative (FSR) 37530A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Promotion Potential: None

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