Sales Support Representative
3 weeks ago
Mission
Summary:
Reporting to the Sales Support Group Manager, the Sales Support Group Representative will provide world-class service to our customers and support all internal departments with customer relations for a minimum temporary period of six (6) months, with possibility for extension.
Activités
Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned:
• Provide all customers with excellent customer service.
• Answer customer calls and assist customers with orders, questions, and warranty claims. Educate customers on products and company policies as needed.
• Build and maintain customer relationships.
• Make outbound sales calls.
• Perform customer order entry.
• Monitor customer credit risk. If a customer is high risk, notify the credit department before entering a new order.
• Evaluate and process all manufacturer defect and six-month outsole warranty claims.
• Inform manager of any escalating customer complaints.
• Inform manager of any new or unusual defects in products.
• Communicate with and support all departments.
• Collaborate with other sales support representatives to ensure the efficiency of the department.
• Collaborate with all other department representatives to ensure the efficiency of the company.
• Process customer sales credits, returns, and maintain approval records.
• Authorize credit card payments for appropriate customers.
Profil
Qualifications / Required Skills:
• Associate degree or equivalent from two-year College or technical school or six months to one-year related experience and/or training or equivalent combination of education and experience.
• Tennis or sporting goods industry experience is a plus.
• Experience with Direct-to-Consumer sales/internet platforms, associated software, warranty process systems a plus.
• Excellent oral and written communication skills.
• Ability to work well within a team environment.
• Excellent organizational skills.
• Demonstrated resourcefulness, creativity, and continued willingness to take initiative a must.
• Working knowledge of Database software Internet software Order processing systems Word Processing (Word) software is required.
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