Investigative Supervisor

1 month ago

Saint Petersburg, United States DelDOT Full time

Summary Statement

This position is responsible to investigate complaints byinsurance consumers regarding their property and casualty insurance contracts,educate consumers on different types of insurance, staff community outreachevents and help direct consumers to possible programs or services that mayassist when no insurance exists.

Preferred Qualification

Applicants who do not possess the preferred qualificationwill still be eligible to compete for this position if job requirements aremet.

1.Knowledge of interpreting laws, rules,regulations, standards, policies, and procedures pertaining to Property orCasualty Insurance policies (i.e., automobile, homeowners, flood, and workerscompensation).

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of similar kind not specifically listed here. Conducts investigations of alleged or probable violations or compliance issues by identifying, obtaining, verifying, and analyzing relevant information or evidence.  Collects, controls, and evaluates evidence such as physical, financial, background, and other records, documents and items.  Formulates questions and conducts interviews to obtain information and ascertain facts from witnesses, complainants, victims or other parties.  Interprets, explains and ensures compliance with applicable state and federal laws, rules, regulations, standards, policies, and procedures. Makes judgments after evaluating all available facts and recommends appropriate action to authorities, commissions, or technical supervisors, and may take enforcement action as necessary.  Uses commercial and proprietary automated information systems, computer software, and the internet to research, document, verify and report on investigative/intelligence data and related information. Documents details of all calls, emails, inquiries, interviews, and other interactions during the investigation and may be assigned to respond to hotlines. Prepares and submits investigative reports that clearly and accurately document findings, supporting facts, and action taken. Testifies and presents evidence before boards, commissions, administrative bodies, or courts. Delivers excellent customer service to internal and external customers and the public in person, electronically, or by written communication. Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. May conduct surveillance, undercover investigations, and on-site inspections on assigned cases; and may make arrests or obtain search warrants pertaining to an investigation. May make recommendations to subpoena information.

Job Requirements

JOB REQUIREMENTS for Investigative Supervisor Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Two years’ experience in planning, developing, coordinating, and implementing investigations.  Three years’ experience in conducting investigations which may include conducting interviews to obtain confidential information, gathering evidence, and documenting findings.  Three years’ experience in collecting, evaluating and analyzing relevant information to make recommendations on alleged or probable violations of state or federal laws, rules and regulations.  Two years' experience in civil, criminal or administrative proceedings such as providing testimony before boards/commissions/authorities, preparing evidence/sworn statements, or managing and prioritizing cases. Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others. 

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S.

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