Observatory Ambassador
4 weeks ago
THE COMPANY
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality, and operations.
LEGENDS ATTRACTIONS
Global Attractions is the newest business vertical and is quickly expanding. Starting with One World Observatory sitting high above Manhattan at the top of the tallest building in the Western hemisphere and now expanding all over the world, the Attractions vertical brings together all of Legends 360-degree capabilities to develop unparalleled experience in one awe-inspiring space, featuring some of the most spectacular views and newest technology around the world. For each location, we operate the tour experience, ticket sales, hospitality offerings, special events, and sponsorship - all to elevate the guest experience at the top. Some of the venues include One World Observatory in NYC, OUE Skyspace in LA, The Observation Deck at CEB Tower, The View at the Shard in London, Sky View Observatory in Seattle, Skyrise Miami, and more.
ONE WORLD OBSERVATORY
Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City's signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.
In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).
THE ROLE
The Observatory Ambassador is a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory offerings. This position plays an integral role in providing the NYC area plus national and international guests with unique, memorable experiences. The role reports to the Senior Operations Manager.
ESSENTIAL FUNCTIONS
- Greet guests as they enter assigned areas
- Ensure the safety of our guests while on tour or in assigned areas
- Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience
- Retain learned knowledge and subsequently share it with guests by providing operational answers (e.g., observatory lay-out, experience locations) to all inquiries
- Perform and present information in a concise, audible manner to guests—speaking loudly, clearly, and having a commanding presence
- Perform other duties as necessary or as required by management
QUALIFICATIONS
- Minimum of one year experience hosting in attractions, entertainment, or hospitality environment
- Multi-lingual and sign language capabilities preferred
- Energetic and outgoing personality
- Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time
- Ability to engage guests and work in a busy, highly interactive environment
- Ability to always demonstrate a high level of professionalism and customer service
- Ability to memorize historical and technical information
- Ability to stand for extended periods of time
- Ability to lift and transport items weighing 10-20 pounds (occasionally 30)
- Ability to work non-traditional hours (nights, weekends & holidays as necessary)
COMPENSATION
$21/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
ExperienceRequired- 1 year(s): Time spent in like/similar role
- Technical/other training or better
- High School or better in Other or related field
- Customer Service
- Communication
- Team Work
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Functional Expert: Considered a thought leader on a subject
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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