Observatory Ambassador

6 days ago

New York, United States teamworkonline Full time

LEGENDS

Founded in 2008, Legendsâ operating divisions worldwide include â Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises â offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

GLOBAL ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

  • Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
  • Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
  • Re-imagined dining experiences to delight local foodies
  • Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

ONE WORLD OBSERVATORY

Positioned at the top of One World Trade Centerâthe tallest building in the Western Hemisphereâon levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless viewsâevoking feelings of the Cityâs signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE       
The Observatory Ambassador is a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory offerings. This position plays an integral role in providing the NYC area plus national and international guests with unique, memorable experiences. The role reports to the Senior Operations Manager.

ESSENTIAL FUNCTIONS

  • Greet guests as they enter assigned areas
  • Ensure the safety of our guests while on tour or in assigned areas
  • Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience
  • Retain learned knowledge and subsequently share it with guests by providing operational answers (e.g., observatory lay-out, experience locations) to all inquiries
  • Perform and present information in a concise, audible manner to guestsâspeaking loudly, clearly, and having a commanding presence
  • Perform other duties as necessary or as required by management

QUALIFICATIONS

  • Minimum of one year experience hosting in attractions, entertainment, or hospitality environment
  • Multi-lingual and sign language capabilities preferred
  • Energetic and outgoing personality
  • Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time
  • Ability to engage guests and work in a busy, highly interactive environment
  • Ability to always demonstrate a high level of professionalism and customer service
  • Ability to memorize historical and technical information
  • Ability to stand for extended periods of time
  • Ability to lift and transport items weighing 10-20 pounds (occasionally 30)
  • Ability to work non-traditional hours (nights, weekends & holidays as necessary)

COMPENSATION

$21/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

ExperienceRequired
  • 1 year(s): Time spent in like/similar role
EducationPreferred
  • Technical/other training or better
  • High School or better in Other or related field
SkillsRequired
  • Customer Service
  • Communication
  • Team Work
BehaviorsRequired
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Team Player: Works well as a member of a group
Preferred
  • Functional Expert: Considered a thought leader on a subject
MotivationsRequired
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Preferred
  • Self-Starter: Inspired to perform without outside help
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

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