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sales ambassador

3 months ago

New York, New York, United States CALZEDONIA USA, Inc. Full time

THE ROLE
Our Sales Ambassadors are the first in line to share their passion and knowledge of Intimissimi and an essential part of the brand and store team You are responsible for sharing the story of our brand and what makes us unique

LIFE OF THE SALES AMBASSADOR

A Sales Ambassador is someone who genuinely enjoys talking with clients, a team player to the rest of the team and store leadership.


You always demonstrate Calzedonia Group's Key Values:
Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic

Open Minded:
Open to learning, receiving guidance and feedback from store leadership. You embrace new ideas, are receptive to customer feedback, and approach challenges with a willingness to explore innovative solutions.

You understand the diverse needs and preferences of guests and colleagues, fostering an inclusive and welcoming atmosphere within the store.

You actively engage with guests, adapt to ever-changing trends, ensuring a personalized shopping experience.

Authentic:
Be real Honesty is key and always working together with integrity. Sales Ambassadors embody genuineness and sincerity.

You enjoy authentically connecting with guests, sharing your passion for the brand while fostering loyal and long-lasting relationships with guests and colleagues.

#WeAreOne We support and encourage a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity for all team members and guests.


Passionate:
Share your excitement and promote brand loyalty with guests and the store team. As a Sales Ambassador you have firsthand experience with new fashion collections and can share newness with all guests. Share your passion for Intimissimi by building brand loyalty with each guest Your goal is to ensure each guest has a
memorable experience in our shops.

Dynamic:
Sales Ambassadors thrive in a fast-paced environment, embracing change and adaptability.

You will be able to navigate busy hours, responding with care to guests' inquiries and requests, supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues.


Team Player:

We are all in this together Our Sales Ambassadors believe in teamwork through all day-to-day activities to ensure high quality experience for guests, but also supporting each other every step of the way.

You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop.

Being part of Intimissimi means lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers high quality guest experience.


Pragmatic:

You are a problem solver You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store's goals and guests' needs.

Always balancing creativity and efficiency, while following company policies and procedures.

KEY RESPONSIBILITIES

Guest Experience:

Always greeting and welcoming guests with a friendly and approachable manner, providing personalized assistance and product recommendations to meet their needs.

Ensure an outstanding shopping experience by providing excellent service, addressing customer feedback, and handling customer concerns professionally and efficiently.

Product Knowledge:

Develop a comprehensive understanding of Intimissimi products to confidently address guest inquiries and guide guests to finding the best products to fit their needs.


Sales and Goals:

Actively engage in selling and upselling techniques to achieve individual and store sales targets, contributing to the overall success of the store.


Visual Merchandising:

Assist in maintaining a visually appealing and organized store environment by restocking, arranging merchandise, and participating in floor moves and display changes.


Cash Handling:

Accurately handle cash transactions, credit card payments, and operate the POS (Point of Sale) system following company policies and procedures.


Product Care:

Maintain the cleanliness and presentation of products, ensuring that they are properly displayed, folded, tagged, and presented to maintain the brand's high-quality standards.


Promotions and Events:

Assist in the set-up and execution of in-store promotions, sales events, and marketing initiatives to drive traffic and boost sales.


Stock Management:
Assist with inventory management, including receiving shipments and replenishing fixtures as needed.

Store Cleanliness:
at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment.

This includes the cleanliness and organization of the store:

including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom.

As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.
Teams will be required to conduct daily cleaning tasks included but not limited to:
Dust and clean shelves, furniture, fixtures and decor
Clean doors, window glass, mirrors (exterior and interior)
Pick up and empty trash cans and garbage taking it to the dumpster as needed
Sweep and mop hard floors
Wipe and sanitize sinks, countertops, shared common areas and equipment

TEAM DYNAMIC

As a Sales Ambassador, you are the key link between guests and the store team to ensure the shop accomplishes company and brand KPIs through excellent customer service and completing store operations efficiently.

Participate in collecting product feedback for store leadership that is shared directly to the Style Department in Italy HQ.
Based on your experience with Intimissimi and performance, you may be selected to support New Store Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test
Participate in nationwide contests within other Intimissimi locations to show our team spirit

CAREER DEVELOPMENT OPPORTUNITIES
All Sales Ambassadors get the chance to learn new skills daily. We believe in hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more
#TeamworkMakesTheDreamWork
We are all team players Our leaders always encourage development between team members to support professional growth.
#KnowledgeisPower

Share your knowledge and experience with new team members We strongly believe in consistent training and development of our teams.

Many of our success stories started their careers from being part of our store teams and have grown to be future Store Managers, District Managers, Sales Directors and beyond
Be a part of the Calzedonia USA story and make your mark

Qualifications

JOB REQUIREMENTS
Eligibility to work in the US for any Employer
You are able to work a flexible schedule, including nights, holidays and weekends

You are a people person Working with a team to accomplish store goals, genuinely enjoying an environment of fun music, and building connections with our guests for the best shopping experience.

You are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance including climbing a ladder and use a step stool.

COMPENSATION & BENEFITS PACKAGE
Base Salary (Hourly Salary) plus monthly bonus based on store volume and location.
Medical Insurance
Pet Insurance
Paid Time off
Parental Leave
401(K) matching
Sign on Bonus
Referral bonus
Employee Discount
Free Uniform, and so much more
Accelerate your skills and build a foundation for your career