Engineering and Implementation Manager
4 weeks ago
Description
The Engineering and Implementation Manager is accountable and responsible leading a team of approximately 100 professionals, owning the delivery of all engineering projects, initiatives and operational activities to ensure seamless integration of projects through the service owner's engineering pipeline and in the delivery of secure and highly available IT infrastructure to a Federal Civilian agency with over 20,000 on-site and remote employees in over 800 locations 24/7/365 with over 17,000 laptops/desktops; 11,000 mobile devices; 2,000 physical/virtual/cloud servers, and 4,000 network nodes; resolving over 200,000 customer incidents and requests annually. Provide complete engineering, operation/maintenance and cyber security patching for compute and store (cloud/virtualized/premises); networking (LAN/WAN/VPN/transport interface) unified communications, identity management, laptop/desktop and mobility management; comprehensive hardware, software and OS (configuration, change and end of life/end of service management). The successful candidate is a change agent, defines new ways of developing product and packaging solutions for internal and external customers to help the organization become more effective and putting customers at the center of IT infrastructure development and service delivery improving, optimizing, standardizing and streamlining processes such as Agile, DevSecOps and AIOps and implements the requisite SLAs/XLAs and KPIs required to measure and continually improve service delivery and the customer experience.
This opportunity is contingent upon award.
Qualifications
Required Education/Skills:
- Bachelor's degree or equivalent experience in a related field.
- A proven track record in managing remote and geographically dispersed operations of similar size and scale, as described above.
- A certified ITIL 4 Specialist High-Velocity IT.
- Experience in IT Service Management; IT Operations Management; Demand Management and Performance Analytics reporting leveraging the ServiceNow Platform.
Desired Education/Skills:
- Master's degree or equivalent experience in a related field.
- Active Project Management Institute Agile Certified Practitioner (PMI-ACP) certification.
- A professional-level cloud certification in one or more of the following cloud service providers: Google Cloud Platform (GCP), Amazon Web Services (AWS), or MS Azure.
- Experience managing a transition of systems/applications into a cloud environment. A minimum of five years of experience managing Agile and DevOps projects.
- Experience implementing technical and process changes in a highly complex infrastructure environment of similar scope and complexity outlined above.
- Experience managing cross-functional teams and collaborating with internal and external stakeholders (e.g., architects, operations personnel) to gather service requirements in support of design and delivery of service capabilities.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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