Patient Services Coordinator, Emergency Department

4 weeks ago

Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY

We are currently seeking a Patient Services Coordinator to join our Emergency Department team. This 0.75 FTE (60 hours per pay period) role will work on-site (SHIFT: Evening and Every 3rd Weekend, 12-hour shift. Typical hours 3:00 PM - 3:00 AM).

Purpose of this position: Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES:

  • Functions as a central point of communication for the unit
  • Provides customer service for patients, visitors, guests, and the interdisciplinary health care team
  • Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency
  • Performs general receptionist duties
  • Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service
  • Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit
  • Provides basic technical support and maintenance of computer functions
  • Serves as a resource for health care team members, to assist them in navigating the electronic health record
  • Monitors, facilitates, and acts on orders

QUALIFICATIONS:

Minimum Qualifications:
  • One year office clerical experience
-OR-
  • Approved education
-OR-
  • An approved equivalent combination of education and experience
Preferred Qualifications:
  • Basic computer skills including experience with an electronic health record, Epic experience
  • One year of related experience in a similar healthcare (hospital/ inpatient) environment
Knowledge/ Skills/ Responsibilities:
  • Proficient in Microsoft Office
  • Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment
  • Knowledge of medical terminology
  • Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/ family and healthcare team needs
  • Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions
  • Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Primary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = hours per pay period)Shift Detail: Evening, Every 3rd WeekendJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Job Posting: Mar

EEO/Disability/Veteran employer.

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