Technology Support

4 days ago


Atlanta, Georgia, United States Motion Recruitment Full time

Premier Atlanta-based organization is seeking an experienced Desktop Technical Support consultant for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

Responsibilities:

  • Provide assistance to users in troubleshooting technology issues at different locations, media centers, admin facilities and support offices.
  • Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
  • Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
  • Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
  • Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
  • Set up new devices, workstations, print stations, and assignments to default printers.
  • Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.
    Required Skills:
    • 5+ years of providing end user support in an enterprise level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments.
    • Imaiging / SCCM experience is highly preferred
    • Experience supporting Windows 10, Office 365 applications, and Internet browsers (Internet Explorer, Chrome, Safari).
    • Experience with Active Directory.
    • Must have experience supporting peripheral devices (e.g. network and personal printers)
    • Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
    • Microsoft Certification (MCP or MCSE or any desktop support certifications) is ideal but not required. A+ Certification is helpful but not required.
    • Knowledge of one or more operating systems, such as Windows/Microsoft, Mac, or Linux.
    • MUST have own reliable transportation to travel to different locations within Atlanta.

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