Advanced Medical Support Assistant

Found in: beBee jobs US - 2 weeks ago


Iowa City, Iowa, United States Department Of Veterans Affairs Full time
Summary

The Advanced Level Medical Support Assistant (MSA) position serves as a Consult Coordinator and is a foundational role within the continuum of patient care. The MSA works collaboratively with other members of expanded health care teams (i.e. PACT, specialty care) including Community Care providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.



Duties

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model and assists the clinical providers in coordinating certain administrative details, appointment schedules and clinic consult services; customer service and other duties assigned for the proper and timely treatment of patients and maintain appointment schedules for multiple Community Care clinics. Major duties include, but are not limited to:

  • Supports patient safety standards using the correct Veterans Affairs identification of all patients.
  • Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
  • Promotes veteran registration for and utilization of My HealtheVet (MHV).
  • Ensures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS).
  • Screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired.
  • Generates authorizations for pre-authorized outpatient, unauthorized and emergency care claims, while making eligibility determinations for the various programs in Community Medical Care.
  • Utilizes FBCS and VistA to manage and coordinate appointment management with the creation of authorizations as outlined by the Community Care Coordination national SOPs.
  • Works to resolve issues with veterans, vendors and clinical staff to ensure appropriate care is scheduled and authorized at Community Care facilities.
Work Schedule: Monday - Friday 7:45am - 4:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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