Medical Support Assistant

Found in: beBee jobs US - 2 weeks ago


Hot Springs National Park, Arkansas, United States Department Of Veterans Affairs Full time
Summary

The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Care in the Community (CITC) team. The AMSA performs clerical and administrative support in the coordination, care, and treatment provided to veterans through the CITC referral processing procedures at VA Black Hills Health Care System, which includes the Community Based Outreach Clinics (CBOCs)



Duties

Major duties include, but are not limited to, the following:

  • Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
  • Develops and maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies
  • Uses a wide range of clinical flow processes relating to access of care across multiple clinics, specialties and/or care in the community resources
  • Sets priorities and deadlines while adjusting the flow and sequencing of the work to meet team and patient needs
  • Enters appropriate information into the patients electronic record
  • Monitors pre-appointment information and requirements to assure readiness for patient visit/procedure
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
  • Participates in team huddles and team meetings to manage, plan, problem solve and follow up with patient care by sharing information and collaborating with the interdisciplinary team
  • Assists the team to reinforce the plan of care and self-help solutions
  • Informs team members about shared patients who receive their care at multiple VA centers or those who receive care in the community
Work Schedule: Monday - Friday; 7:30 AM - 4:00 PM

Telework: Telework is authorized

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not authorized

Financial Disclosure Report: Not required

**This occupational series is eligible for the Student Loan Repayment Program (SLRP), and participation is available for highly qualified candidates. Participants must sign a service agreement and maintain an acceptable level of performance to remain eligible for this program.**

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