Medical Support Assistant
3 weeks ago
The Medical Support Assistant performs duties related to the receipt, intake and indexing of health and administrative information and is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Positions/clinical areas and locations vary; Call Center, Ward, or any other area where MSA vacancies become available at the facility.
Duties
This is an open-continuous announcement closing Monday, September 30, 2024. This announcement will remain open until filled and may be used to fill multiple vacancies. Qualified applicants will be considered and referred twice monthly or as vacancies become available. This announcement may close without advanced notice.
IMPORTANT NOTICE: This announcement will remain open until filled and may be used to fill multiple vacancies. Qualified applicants will be considered and referred twice monthly or as vacancies become available. This announcement may close without advanced notice.
Major duties include but are not limited to:
- Scheduling, canceling, re-scheduling patient's appointments and/or consults
- Entering no-show information
- Monitoring the Electronic Wait List
- Preparing for clinic visits
- Ensuring encounter forms are completed
- Monitoring both inpatient and outpatient appointments for areas of responsibility
- Verifying and updating demographics and insurance information
- Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals
- Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
- Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills
Telework: May be eligible at the discretion of management.
Virtual: This is not a virtual position
Financial Disclosure Report: Not required
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