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Supervisor / Asst. Shift Manager - Table Games

4 months ago

Rock Island, Illinois, United States Bally's Quad Cities Casino & Hotel Full time
About Bally's

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you.

Job Summary

The Supervisor - Table Games supervises the operation of assigned table games to ensure integrity is maintained, Internal Controls are followed and abided by, Company's policies and procedures are being followed and superior guest service is provided to ensure guest satisfaction in accordance with the Company's Customer Service and Operations Standards. This position's starting wage is $17.

Essential FunctionsPerform Duties of Shift Manager in her/his absence

Maintains a clear line of communication at all levels of operation when appropriate
Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
Ensures accuracy and completion of all signed paperwork and pit documents
Maintains frequent and effective contact with guests
Effectively deals all games supervised
Maintains a thorough knowledge of all rules regarding games supervised
Prioritizes tasks and handles multiple projects simultaneously
Investigates and resolves customer complaints and issues
Conducts employee coaching sessions
Assists in training staff
Answers customer questions about game information
Performs as a team member and assists fellow associates to ensure a smooth operation
Greets guests appropriately, treating each person as an individual and in a professional manner
Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
Coordinates and completes hourly evaluations on hourly associates
Completes other duties as assigned
QualificationsHigh School Diploma or GED required
Two years Dealer experience required
Previous supervisory experience preferred
Level 2 Illinois Gaming Board License
Must possess the ability to deal multiple games
Thorough knowledge of table game policies and procedures
Exceptional guest service abilities
Professional attitude and appearance
Reliability
Strong verbal / written communication skills
Basic math skills, including addition and subtraction
Basic computer skills MS Office, Word, Excel, email
Ability to work weekends, holidays and evening hours as business demands
Ability to manage stress appropriately and make decisions under pressure
Provide leadership to others through example and sharing of knowledge and skill
Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance
Role model the Customer Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people's needs
Physical RequirementsAbility to lift or carry 30 pounds occasionallyEnvironmental Working ConditionsExposure to high volume noise
The work environment contains bright lights, loud noise, and stressful situations.
What's In It For YouCompetitive wages with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Employee Stock Purchase Plan
Access Perks and Childcare discounts
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

***Pass a company background investigation***

***Must be 21 years of age***

#LI-BS1

Qualifications

*Two years Dealer experience required
*Previous supervisory experience preferred

Source: Hospitality Online