JAT Commercial Lead

2 weeks ago


Kansas City, Missouri, United States gpac Full time

Position: Commercial Lines Lead

Qualifications/Skills:

  • Minimum 5 years of experience as a Commercial Lines Account Manager
  • Minimum 2 years of experience in a management level position
  • Experience with a wide variety of commercial lines policies
  • Must be able to multitask, delegate, and demonstrate execution a
  • Must be able to interact with a wide variety of personalities
  • Must have strong organizational and planning skills
  • Must have the ability to implement efficiencies and problem solve
  • Must have robust excel skills
  • Must have good written communication skills
  • CIC, CRM, or CISR preferred but not required
  • Experience with Applied EPIC preferred
  • Bachelor's Degree preferred but not required

Job Responsibilities: Commercial Lines Lead/Commercial Manager

  • Oversee and manage Customer Service Representatives (CSRs), including coaching, disciplining, mentoring, and enforcing policies and procedures
  • Help on-board new CSRs, communicate job expectations, and utilize personal expertise and skill set for training
  • Evaluate individual CSR job performance semi-annually, identify and address developmental needs
  • Analysis of procedures and implementing streamlining
  • Train and oversee outsourced positions within department
  • Delegate workload when team members are out of office (sick/vacation)
  • Handle low level escalated customer service issues before elevation to upper management
  • Resolve accounting disputes within department

I am Jennifer Thompson and I look forward to having a conversation with you about your aspirations for a future career. Please contact me at to have a conversation about this exciting career advancement opportunity

Jennifer Thompson

Senior Director

gpac

Insurance Agencies Owners or Hiring Authorities: If your team needs any position filled, we can also assist in presenting qualified talent. Please reach out for a consultation today


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