Dir Patient Exp&Volunteer Svc

4 weeks ago


Washington, Washington, D.C., United States MEDSTAR HEALTH Full time

MedStar Washington Hospital Center is currently seeking a Director of Volunteer Services and Patient Experience. This Director acts as a champion dedicated to creating a world-class culture of excellence in patient experience and building a programmatic approach to incorporating volunteer services into hospital operations. If this sounds like you, this position could be a great opportunity for you

Join one of the largest healthcare systems in the Baltimore-Washington metro region also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move


Primary Duties:

· Develop and implement a large-scale volunteer program.

· Operationalizes volunteer services program to positively impact hospital operations.

· Responsible for recruiting, onboarding and organizing volunteers.

· Creates impact analysis information periodically for volunteer services program for executive team.

· Directs the activity, sets goals and oversees the work of the Patient Experience team.

· Serves as coach to leaders and staff for improved results and executive of best practice and chosen strategies.

· Demonstrates excellent data interpretation and analytical skills, for patient improvement initiatives.

Qualifications:

· Bachelor's degree required.

· Master's degree in Communications, Healthcare Management, Public Health, or Business Administration preferred.

· 5-7 years in a related field such as patient relations, patient experience, human resources, nursing, social work, or case management, required.

· 3-4 years in a leadership capacity with similar scope and responsibility required.

· Training in quality improvement, and/or project management, and/or Lean Six Sigma Green/Black Belt is desirable.

· Proven ability in planning, development of services, project management, leadership, and conflict resolution

· Proficient in Microsoft office applications



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