AML Operations Control Analyst

Found in: beBee jobs US - 2 weeks ago

Vergennes, Vermont, United States Bank of America Full time

Job Description:

ABOUT US:

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

JOB DESCRIPTION:
This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.

Responsibilities:

Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment.Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer.Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience.Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiryIdentifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issuesEnsures quality service and effective and efficient operations support for the assigned area's internal business partners and external clientsPerforms day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and developmentSupports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgencySkills: Data Collection and Entry
Data Quality Management
Adaptability
Analytical Thinking
Critical Thinking
Interpret Relevant Laws, Rules, and Regulations
Research Analysis
Collaboration
Decision Making
Problem Solving
Quality Assurance
Customer and Client Focus
Innovative Thinking
Oral Communications
PrioritizationRequired Skills: Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry handling
Ability to tactfully handle customer concerns
Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed
Excellent verbal and interpersonal communication skills
Bi-lingual SpanishShift:1st shift (United States of America)Hours Per Week: 40

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