Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

Benefits: Medical, Dental, Vision Insurance | | Life insurance | 401(k k) matching | Retirement Plan | Paid Time Off | Referral Program | Employee Discount | Flexible Spending Account | Health Savings Account | Professional Development Assistance | and so much more

Operations Manager

195 E. Elk Trail Rd., Carol Stream, IL 60188

YOUR ROLE

Accountable for leading, directing and managing inbound and/or outbound site operations to ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures, ISO standards and Sarbanes Oxley requirements, and other regulatory guidelines. Models and acts in accordance with our guiding principles and core values.

Must have: functional experience in multiple supply chain service lines (transportation, warehousing, LLP, etc.)

WHAT ARE YOU GOING TO DO

• Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer.
• Manage on-site parts follow-up team to ensure the right parts arrive at the right time to meet production
• Plan and monitor daily staffing schedules, and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Ensure directives, rules and procedures are communicated to all operations' staff.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
• Train and certify new employees on all performance standards.
• Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
• Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with CEVA personnel policies and procedures.
• Areas of responsibility and coordination consist of, but not limited to, inbound shipment of parts and outbound shipments of final product and all the various utilized to perform such work (Suppliers, 3PL's, Carriers, etc.)
• Transportation management, including carrier or fleet management, load building and tracking
• Inventory management controls to ensure banks, min, and max requirements are being met for inventory levels
• Monitors supply chain exception management alerts to optimize value delivered to the customer.
• Financial, including procurement, metrics and invoicing for inbound logistics
• Coordinating suppliers - on time shipping to schedule, quality issues, overall supplier performance and KPI's
• Carrier and Performance tracking and KPI's
• Understand freight flows and customer business rules and expectations to solve complex customer supply chain challenges.
• Quickly resolve any operations issues to eliminate production loss or transportation service failures & proactively communicate with customer.
• Optimizing transportation operations
• Network, from site and mode selection to routing and realignment
• Synchronizing inbound logistics and outbound logistics flows

WHAT ARE WE LOOKING FOR

• Strong understanding of operations and supporting technology, especially web based applications.
• Knowledge of Transportation Management and systems.
• Experience and/or understanding of:
• Material flow planning and execution of a PFEP (Plan For Every Part).
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds.
• Effective presentation and facilitation skills
• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Demonstrated experience in managing the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses.)
• Demonstrated leadership skills in influencing departments and implementing and managing change.
• Demonstrated skills in:
• Planning, organization and managing multiple projects and setting priorities.
• Project management methodologies and management of multiple projects.
• Change management principles and application, problem analysis and definition, risk alternative evaluation and problem resolution methods.
• Collaborative decision-making skills.
• Ability to:
• Identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.
• Explore alternatives and positions to reach outcomes that gain support and acceptance from all stakeholders.
• Maintain stable performance under pressure or opposition; handling stress in a manner acceptable to others and the organization.
• Uses appropriate methods and flexible interpersonal style to help build cohesive team to facilitate the completion of team goals.
• Skilled in delegation of authority to effectively meet organizational and strategic goals.
• Leads by example, putting customers first. Develops and sustains positive business relationships.
• Must be able to read, write, and communicate fluently in English.
• High School Diploma or GED.
• Bachelor's Degree in Transportation, Logistics, Supply Chain Management, or equivalent work experience.

WHAT DO WE HAVE TO OFFER

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career

#LI-KS1

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.

Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.

Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.

401(k) with company match.

Flexible Paid Time Off programs including company paid holidays.

Tuition reimbursement program.