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Collections and Credit Operations Manager

2 months ago

Carol Stream, Illinois, United States Resolute Industrial, LLC Full time
Job Description

About Resolute Industrial, LLC

Resolute Industrial specializes in providing temporary solutions for cooling, heating, dehumidification, and power needs. Our extensive range of rental equipment, including portable air conditioners, chillers, heaters, generators, and power distribution systems, caters to various industries nationwide. We are committed to delivering solutions that save time and resources, enhancing businesses and creating memorable experiences at events.

Purpose:

The Collections and Credit Operations Manager is tasked with the formulation and management of credit and collections strategies. This role involves assessing credit risks associated with customers and suppliers, and providing guidance on credit applications, payment terms, customer deposits, and credit limits. Key responsibilities include designing and implementing processes to enhance cash flow and minimize receivables, overseeing the collection of overdue accounts, and monitoring credit and collection operations while identifying areas for improvement.

Duties & Responsibilities:

  • Supervise the collection of outstanding invoices to optimize profit margins while ensuring compliance with company policies.
  • Conduct research on new customer credit profiles, contacting references and assisting in credit evaluations.
  • Facilitate waiver processing by confirming outstanding balances prior to executing lien waivers.
  • Manage collection efforts, including negotiating with overdue accounts, resolving disputes, expediting payments, and liaising with collection agencies.
  • Develop and implement strategies to enhance the success rate of collections on outstanding debts.
  • Train and assess the performance of team members within the credit and collections department as necessary.
  • Establish objectives that align with the overall business goals and coordinate staff efforts to consistently achieve these targets.
  • Design and implement processes for contacting customers with overdue accounts based on aging reports.
  • Ensure adherence to credit issuance protocols and approvals.
  • Oversee daily credit applications and management of credit limits.
  • Verify the accuracy of data provided to third-party collections and lien filing partners, offering initial recommendations for legal actions.
  • Monitor and negotiate payments for overdue accounts, establishing final demand procedures.
  • Research and engage third-party collection and lien attorneys/agencies to enhance internal capabilities.
  • Negotiate payment terms with customers regarding overdue accounts.
  • Collaborate with Senior Management and Regional Leaders to optimize accounts receivable returns.
  • Establish key performance indicators (KPIs) and report on the effectiveness of credit and collection initiatives.
  • Maintain the confidentiality and integrity of customer accounts and sensitive data.
  • Continuously evaluate and enhance all aspects of credit and collections functions and processes.
  • Assist in setting specific collection objectives and ensuring their achievement.
  • As necessary, engage directly with select clients to resolve delinquent receivables.
  • Complete additional projects and tasks as assigned by management.

Position Requirements:

  • Bachelor's degree in Business, Finance, or a related discipline.
  • 5+ years of experience in credit and collections, including managerial, supervisory, and specialist roles.
  • A minimum of 2 years in a leadership capacity.
  • Strong analytical, negotiation, and communication skills, with a solid understanding of commercial credit and collection regulations.
  • Ability to interpret contracts, purchase orders, and other contractual documents.
  • Capacity to thrive in a fast-paced environment while managing multiple priorities.
  • Proficient in MS Word, Excel, Outlook, and SharePoint.
  • Effective communication skills across various mediums.
  • Willingness to work additional hours during peak periods as required by management.