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Customer Success Manager

4 months ago

New York, New York, United States Equativ Full time

Role Summary

As a Customer Success Manager at Equativ, you will play a critical role in ensuring the success and satisfaction of both agency and self-service clients. Your primary focus will be to drive customer adoption and usage of our deal curation platform, monitor and optimize deal performance, and provide proactive support to both self-service and managed-service programmatic buyers.

Responsibilities

  • Foster strong, long-lasting relationships with clients, acting as their primary point of contact and providing exceptional customer support, proactive upselling and promoting new features/products.
  • Work cross functionally with the sales team and receive clients' requests for proposal and translate into customized deals tailored to the client goals, KPIs and objectives.
  • Continuously monitor the performance of private marketplace deals (PMPs), regularly reviewing key metrics to ensure they are on track to meet or exceed clients goals.
  • Identify areas for improvement in client PMPs, and work closely with clients to implement strategies that maximize their success.
  • Assist customers in creating and troubleshooting any technical issues as needed, ensuring a smooth and efficient experience.

Qualifications

  • 1-2 years of experience in advertising or AdTech industry
  • Nice to have/preferred: Agency or trading desk experience, experience working within a major DSP such as DV360 or The Trade Desk
  • Client facing experience in an account management role or sales role
  • Time management and organizational skills
  • Ability to work cross functionally with other teams within the organization
  • Great communication skills, both verbal and written

About us

Equativ is the new single name for Smart Adserver, DynAdmic, LiquidM and Nowtilus — four proven innovators in advertising technology. The vertically integrated company provides brand and privacy-safe solutions that empower its clients to achieve maximum impact while respecting the rights of consumers. The union combines client expertise and engineering excellence to serve the interests of both the supply- side and demand-side with equal professionalism and technical sophistication.

Headquartered in Paris and New York, Equativ operates globally with a team of more than 550 people in 20 offices. Equativ offers the market its own independent ad server, SSP, buyer tools, and media services to fulfill the promise of advertising technology. Learn more at

The company is ranked on the Deloitte Technology Fast 500 EMEA and in the Financial Times' FT 1000: Europe's Fastest-Growing Companies.

Equativ (formerly Smart AdServer) has been awarded the label and is proud to be among the best companies in the ChooseMyCompany ranking, recognized for its flexible working environment.

Come and lead the charge with us in building a transparent ecosystem based on quality

Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at ta-