Account Manager

2 days ago

Remote, Oregon, United States Ethisphere Full time

Ethisphere is actively recruiting an Account Manager (at Ethisphere, we also refer to this position as an Engagement Director) for the Business Ethics Leadership Alliance (BELA), which is a community of leading organizations who collaborate on developing and sustaining a company culture of integrity and improving a myriad of disciplines and features across the compliance and ethics programs. The successful candidate will develop long-term relationships with a portfolio of client members, supporting colleagues who are nurturing relationships with new client endeavors, and connecting with key business executives and their teams/stakeholders. The Engagement Director will engage existing BELA members and help them to better consume the benefits of membership with increasing immersion in the community and the applicability of its attributes. The Engagement Director will collaborate further with senior executives at member companies and help align BELA with their vision and strategy in a way that can truly support their work throughout any given year. advancing their ethics and compliance programs both locally and globally. Key contacts are typically the General Counsel or Chief Ethics & Compliance Officer at member companies, or designated leads on their teams which may extend to worldwide markets.

About Us:

At Ethisphere, we believe that strong ethics is good business. We help companies advance business integrity through data-driven assessments, benchmarking, and guidance. We honor superior achievement through the World's Most Ethical Companies recognition, we promote professional collaboration through the Business Ethics Leadership Alliance (BELA), and we showcase best practices through events and media such as the Global Ethics Summit and Ethisphere Magazine.

Our employees are our greatest strength. We seek the brightest talent so we may invest in their professional development and position them for success within the expanding ethics, compliance, and corporate culture space. Our fully remote team consists of more than 55 employees living in 20 states across the U.S. and four time zones. We have a welcoming, supportive, and engaged culture that values flexibility, collaboration, and strong work-life balance. With a history of strong, sustained growth, we offer professional opportunities at junior, middle, and senior levels.

Ethisphere has a strategic partnership with predictis, a business platform that partners with world-class data software businesses. The platform is part of Alpine Investors, a people-driven private equity firm.

Responsibilities:

  • Retain and grow a roster of existing BELA membership revenue and onboard new BELA members as needed
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors where timely and thoughtful responses are deeply valued
  • Establish a discipline around account planning, health scoring, and Sales Force hygiene to update and maintain customer insights to enable superb business-to-business alignment
  • Update job knowledge and display intellectual curiosity relevant to the role by participating in educational opportunities; reading professional publications; maintaining personal networks; and/or participating in professional organizations
  • Deliver exceptional client service on a day-to-day basis via online/email, virtual presentations and meetings, and phone
  • Closely partnering Sales team to onboard and integrate new clients and developing existing client relationships as well as identifying opportunities for additional consultative engagement
  • Provide timely and responsive concierge-style service to existing BELA members, partnering with a designated Account Representative
  • Assist in the development and execution of peer-to-peer in-person and virtual assemblies (for example, roundtables) with BELA members for purposes of Ethisphere and company-led conversations
  • Display proficiency in demonstrating BELA benefits to customers (BELA Member Hub, The Sphere data platform, and others)

Requirements:

  • Personal commitment to strong ethical practices and an interest in helping companies advance a strong ethical corporate culture and support corporate social responsibility initiatives
  • 3+ years of prior account management or customer success experience
  • Proven account management or other relevant experience, especially as it relates to ethics & compliance or similar professions
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs and priorities
  • Excellent listening and presentation skills
  • Excellent verbal and written communications skills; the ability to clearly and succinctly articulate Ethisphere and BELA products and benefits is crucial
  • Bachelor's Degree or equivalent work experience
    • Experience in the legal and compliance industry and/or Software-as-a-Service and advisory services account management experience is preferred but not required
  • Natural relationship builder with integrity, reliability, and maturity
  • Excellent time and project management skills. Ability to plan ahead and prioritize is crucial to effectively managing a roster of accounts
  • Expert at Microsoft Office Suite, Google Apps, Salesforce, and virtual platforms such as Zoom and Teams
  • Ability to travel, no more than 10% of the time

Perks:

  • Competitive pay: 70k-80k Base Salary
  • Monthly wellness and home/office stipends
  • Excellent benefits package with 2 fully-paid medical plans
  • 3% employer match on 401(k)

Interview Process:

  • Interview 1: 30 min Zoom call with HR
  • Interview 2: 45 min Zoom call with Hiring Manager
  • Interview 3: 30 min Zoom call with Colleague

  • Interview 4: 45 min Zoom call with Hiring Manager and Chief Operating Officer

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