Customer Service Assistant

Found in: beBee jobs US - 7 days ago


Miami, Florida, United States Creattix Talk Full time

Job Title: Customer Service Assistant

Location: Miami, FL

Position Overview: We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Assistant. The Customer Service Assistant will be responsible for providing exceptional support to our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  • Provide accurate information about products, services, and company policies.
  • Assist customers with placing orders, processing returns, and tracking shipments.
  • Maintain a high level of product knowledge to effectively assist customers with their inquiries.
  • Collaborate with other team members to ensure seamless customer service delivery.
  • Update customer accounts and records with accurate information.
  • Identify opportunities for process improvements to enhance the customer experience.
  • Handle administrative tasks such as filing, data entry, and generating reports as required.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills with the ability to interact professionally with customers and colleagues.
  • Ability to multi-task and prioritize workload in a fast-paced environment.
  • Attention to detail and accuracy in data entry and record-keeping.
  • Proficiency in computer skills, including MS Office and customer service software.
  • Ability to remain calm and composed when dealing with challenging situations.
  • Willingness to learn and adapt to new processes and technologies.

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