Entry Level Customer Service Assistant
Found in: beBee jobs US - 1 week ago
Job Title:
Entry Level Customer Service Assistant
Company:
Icon V
Location:
Miami, FL
About Icon V:
Icon V – Florida is more than a digital marketing agency; we're a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights.
We are seeking a highly motivated and detail-oriented individual to join our team as an Entry Level Customer Service Assistant.
This role offers a great opportunity for someone who is looking to start their career in a fast-paced and dynamic industry.
Responsibilities:
- Assist customers with inquiries, issues, and concerns via phone, email, and chat
- Provide product information and guidance to customers
- Process orders, returns, and exchanges
- Handle escalated customer complaints in a professional and efficient manner
- Maintain accurate and up-to-date customer records
- Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
- Assist with administrative tasks as needed
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Attention to detail and high level of accuracy
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
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