Current jobs related to Customer Care Specialist II - Vandalia, Ohio - Legrand AV, Inc.

  • Nursing Care Specialist

    16 hours ago

    Vandalia, Ohio, United States Della Infotech Full time

    Nursing Care Specialist OpportunityWe are seeking a skilled Nursing Care Specialist to join our team at Della Infotech. As a Nursing Care Specialist, you will be responsible for assessing, planning, implementing, and evaluating the nursing care of residents within our skilled nursing setting.Requirements1+ year of experience in nursing careBLS (AHA)...

  • Medical Specialist

    2 days ago

    Vandalia, Ohio, United States Horizon Dynamics Full time

    Opportunity for a Specialist in Internal MedicineHorizon Dynamics is seeking a skilled Specialist in Internal Medicine to join our team in South Thuringia. As a Specialist in Internal Medicine, you will provide primary care to patients and work independently in your field. Our modern practice offers a comprehensive range of primary care services and is...

  • Nurse Practitioner

    2 weeks ago

    Vandalia, Ohio, United States Providence Medical Grp. Full time

    Job SummaryProvidence Medical Group is a leading healthcare organization seeking an experienced Advanced Practice Nurse (APN) to join our team as a Nurse Practitioner - Primary Care Specialist. As a key member of our primary care team, you will provide high-quality patient-centered care to individuals and families in our community.Key...

  • Medical Specialist

    2 weeks ago

    Vandalia, Ohio, United States Horizon Dynamics Full time

    Join Horizon Dynamics as a Specialist in Internal MedicineWe are seeking a highly skilled Medical Specialist to join our team at Horizon Dynamics. As a Specialist in Internal Medicine, you will be responsible for providing primary care to patients and working independently in your field.Our modern practice offers a comprehensive range of primary care...

  • Outpatient Rheumatology Specialist

    4 weeks ago

    Vandalia, Ohio, United States Permanent Placement Resources, LLC Full time

    Join Our Team as an Outpatient Rheumatology SpecialistPermanent Placement Resources, LLC is excited to announce an opportunity for board-certified or board-eligible rheumatologists who have completed fellowship training. We are looking for dedicated professionals interested in a full-time role within a 100% outpatient setting.Flexible Scheduling: Enjoy a...

  • Insurance Customer Service Specialist

    4 weeks ago

    Vandalia, Ohio, United States Clint Simpson - State Farm Agent Full time

    Position OverviewEmbark on a fulfilling career in the insurance sector with a dynamic organization. We are in search of a motivated individual eager to contribute to our growth in the insurance industry.If you possess a proactive attitude and excel in a fast-paced setting while meeting sales objectives, this role offers a promising career path with...

  • Insurance Customer Service Specialist

    3 weeks ago

    Vandalia, Ohio, United States Clint Simpson - State Farm Agent Full time

    Position OverviewEmbark on a rewarding career in the insurance sector with a dynamic organization. We are in search of a proactive individual eager to contribute to our business expansion within the insurance domain.If you possess a self-driven attitude and excel in a fast-paced setting while meeting sales objectives, this role offers a fulfilling career...

  • Territory Sales Representative

    2 weeks ago

    Vandalia, Ohio, United States TruGreen Limited Partnership Full time

    About the Role:As a Territory Sales Representative with TruGreen Limited Partnership, you will play a critical role in contributing to a high-performing team. You will be responsible for helping new and existing customers find the right lawn care maintenance plans, both at their homes and/or by phone.Key Responsibilities:Use your people skills to build...

  • Packaging Operations Specialist

    2 weeks ago

    Vandalia, Ohio, United States Alpla Inc. Full time

    About Alpla Inc.Alpla Inc. is a leading global manufacturer of innovative, customized, and sustainable packaging solutions for top brands. Our company values its employees, prioritizing work-life balance, personal growth, and compensation while promoting a culture of sustainability.What We OfferComprehensive Benefits Package: Health and wellness care...

  • Quality Assurance Specialist

    1 week ago

    Vandalia, Ohio, United States Alpla Inc. Full time

    About Alpla Inc.Alpla Inc. is a leading global manufacturer of innovative, customized, and sustainable packaging solutions for top brands.Job SummaryWe are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and...

  • Technical Support Specialist

    1 week ago

    Vandalia, Ohio, United States Nebula Ventures Full time

    About Nebula VenturesWe are a dynamic and innovative company that has been developing graphic software since 2002. Our mission is to provide cutting-edge solutions to business problems, making it easier for professional users to create data-driven slides.Our customers are influential business people who highly value our software and often recommend it to...

  • Reception Specialist

    3 weeks ago

    Vandalia, Ohio, United States Providence Medical Grp. Full time

    Position OverviewAbout UsProvidence Medical Group is a physician-led organization dedicated to being the premier multi-specialty medical group in the Miami Valley area. We foster a patient-focused atmosphere that empowers our team members to provide exceptional care to the communities we serve.As a forward-thinking organization, we offer competitive salaries...

  • Reception Specialist

    4 weeks ago

    Vandalia, Ohio, United States Providence Medical Grp. Full time

    Job OverviewAbout UsProvidence Medical Group is a physician-led organization dedicated to delivering exceptional multi-specialty healthcare services in the Miami Valley area. Our focus is on fostering a patient-centered atmosphere that empowers our staff to provide top-notch care to the communities we serve.As a forward-thinking organization, we offer...

  • Manufacturing Support Specialist

    4 weeks ago

    Vandalia, Ohio, United States Pratt Industries Full time

    Position Overview: As a Manufacturing Support Specialist at Pratt Industries, you will be responsible for a range of essential tasks within the production environment. Key Responsibilities: Engage in various activities within your designated department. Understand and adhere to Pratt Industries' quality standards and operational procedures. Identify and...

  • Warranty Claims Specialist

    2 weeks ago

    Vandalia, Ohio, United States Crown Equipment Full time

    Job Summary:Crown Equipment Corporation is seeking a skilled Warranty Claims Specialist to join our team. As a Warranty Claims Specialist, you will play a critical role in ensuring the smooth processing of warranty claims for our customers.Key Responsibilities:Review and correct all warranty claims generated through technicians to prepare for submission to...

  • Mobile Radiography Specialist

    3 weeks ago

    Vandalia, Ohio, United States i4 Search Group Healthcare Full time

    Job OverviewPosition: Mobile Radiography SpecialistSummary:The Mobile Radiography Specialist is essential in the healthcare landscape, delivering crucial diagnostic imaging services to patients who cannot access conventional radiology facilities. This role demands advanced technical expertise, strong communication skills, and a compassionate approach to...

  • Radiology Imaging Specialist

    2 weeks ago

    Vandalia, Ohio, United States Centurion Full time

    Job SummaryWe are seeking a highly skilled Radiology Technician to join our team at Centurion Health. As a Radiology Imaging Specialist, you will be responsible for performing clinical and technical duties related to radiological procedures, equipment maintenance, and patient care services.Key ResponsibilitiesPrepare patients for and administer radiological...

  • Client Relations Specialist

    3 weeks ago

    Vandalia, Ohio, United States MRA Recruiting Services Full time

    Job Title: Client Relations Specialist Company: MRA Recruiting Services Overview: This role is essential for managing key responsibilities in customer engagement and support. Key Responsibilities: The primary duties and responsibilities of this position include the following (additional tasks may be assigned):Establishing and nurturing strong customer...

  • Assembly Specialist

    3 weeks ago

    Vandalia, Ohio, United States GE Aviation Full time

    Job SummaryWe are seeking a skilled Manufacturing Technician - Assembler to join our team at GE Aviation. As an Assembly Specialist, you will be responsible for performing all responsibilities of assembly for all customer applications.Key ResponsibilitiesBuild up electrical harness assemblies and other types of controllers.Review, understand, and follow...

  • Claims Processing Specialist

    2 weeks ago

    Vandalia, Ohio, United States Crown Equipment Full time

    Claims Processing SpecialistLocation:Vandalia, OH, US, 45377Company Overview:Crown Equipment Corporation stands as a leading manufacturer in the lift truck industry, providing extensive local support on a global scale. With over 15 manufacturing facilities and more than 500 retail locations across 80 countries, we ensure our customers have access to a...

Customer Care Specialist II

4 months ago

Vandalia, Ohio, United States Legrand AV, Inc. Full time

Thank you for your interest in becoming part of the team at Legrand

GENERAL PURPOSE

The Customer Care Specialist II is responsible for providing information about the Company's products and resources to customers and sales team members placing inquiries via phone, e-mail, or other communication channels. This position also performs other functions and follow-up activities related to product returns, customer care, order entry and order management. Demonstrates an ability to operate independently and consistently execute the department's core responsibilities across 2 or more brands of Legrand | AV.

DUTIES AND ACCOUNTABILITIES

  • Operate independently and consistently execute the department's core responsibilities and processes at a high level across 2 or more brands of Legrand | AV
  • Provide daily support and guidance to team members across sites on the proper execution of common support experiences
  • Respond to requests and inquiries received via phone, e-mail, chat, text or fax by providing accurate information regarding pricing and availability, order tracking information, cross reference look ups, and product solutions (e.g. projection screen, building mounting, rack configuration, camera specification, etc.) for our customers
  • Enter orders received via e-mail, EDI, phone or other communication channels
  • Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world class customer care
  • Assist customers in navigating to and using website
  • Process incoming requests from customers for returns and/or credit within brand guidelines, and, when applicable, giving estimates for repair and providing follow up to ensure timely processing
  • Respond to customer non-technical problems in a timely fashion
  • Identify opportunities to cross-sell or up-sell products from customer-initiated contacts
  • Enter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being received
  • Maintain current knowledge of company products and processes through training and other available resources
  • Follow established procedures to complete work
  • Perform work at or above pre-established performance objectives
  • Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in Safety Programs, initiatives, and investigations.
  • Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability

JOB REQUIREMENTS

Essential Knowledge, Skills and Abilities Required:

  • Demonstrated advanced knowledge of the departments systems, processes and responsibilities
  • Ability to multi-task and manage several duties simultaneously is essential
  • Demonstrated customer-focus orientation
  • Outstanding listening, comprehension and oral/written communication - including grammar, spelling, punctuation and writing composition skills
  • Strong attention to detail, organization and follow-through skills
  • Strong problem-solving skills
  • High degree of professionalism including flexibility and willingness to change schedules to meet customer needs
  • Proven ability to work independently and as a member of a team
  • High degree of confidence and resourcefulness
  • Proven reliability - attendance and punctuality
  • Advanced personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages
  • Strong 10-key and keyboarding skills

Minimum Education and Experience Required:

  • High school diploma or equivalent with minimum of three years of customer care experience, preferably in a product support call center affiliated with manufacturing
  • 3-5 years of experience in Customer Care environment with a focus on account management or equivalent roles

Special Job Requirements:

  • Scheduled hours for employees in this position vary by location to support business hours
  • Overtime and weekend hours may occasionally be required

Preferred Qualifications:

  • Bachelor's Degree in marketing, sales, finance, or other business-related field
  • Previous experience with SAP application and contact management (ACD) system

WORKING CONDITIONS/PHYSICAL DEMANDS:

  • While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements of the fingers for data entry on a keyboard.
  • General office (call center) environment

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Legrand AV is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply

Legrand is an equal employment opportunity employer.

For California residents, please see the link for the . California law requires that we provide you this notice about the collection and use of your personal Information.

Legrand is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.