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Claims Processing Specialist

2 months ago

Vandalia, Ohio, United States Crown Equipment Full time

Claims Processing Specialist

Location:

Vandalia, OH, US, 45377

Company Overview:

Crown Equipment Corporation stands as a leading manufacturer in the lift truck industry, providing extensive local support on a global scale. With over 15 manufacturing facilities and more than 500 retail locations across 80 countries, we ensure our customers have access to a diverse range of high-quality material handling equipment, fleet management solutions, and comprehensive support services.

Position Summary:

The Claims Processing Specialist plays a crucial role in managing warranty claims efficiently and accurately. This position involves meticulous review and processing of warranty claims generated by technicians, ensuring all submissions to vendors are correct and complete.

Key Responsibilities:

  • Thoroughly review and amend warranty claims submitted by technicians prior to vendor submission.
  • Handle all warranty claims for Crown and other manufacturers represented by the company.
  • Analyze monthly accounts receivable reports related to vendor warranty accounts.
  • Manage all warranty claim documentation, tracking claims from submission through to payment or rejection.
  • Maintain organized records of warranty claims.
  • Monitor rejected warranty claims and communicate with the Service Manager regarding these issues.
  • Compile a monthly report of unpaid warranties and assess their status.
  • Resubmit warranty claims as necessary.
  • Oversee the maintenance, shipping, and tracking of warranty parts to vendors or for disposal as required.
  • Evaluate the status of warranty parts returned from vendors due to rejected claims.
  • Provide assistance to other parts personnel as needed, including receiving parts and managing phone inquiries.

Qualifications:

  • High school diploma or equivalent.
  • Strong verbal and written communication skills, along with excellent interpersonal and organizational abilities.
  • Numerical perception and proficiency in computer skills are essential.
  • Physical capability to lift up to 50 lbs.
  • Experience in parts or inventory control, as well as familiarity with the lift truck industry, is preferred.

Compensation:

The pay range for this role is between $19.00 and $26.00 per hour.

Work Authorization:

Crown Equipment Corporation will only employ individuals who are legally authorized to work in the United States. This position does not offer sponsorship for work authorization.

Compensation and Benefits:

Crown provides a competitive wage and a comprehensive benefits package for full-time employees, which includes Health, Dental, Vision, and Prescription Drug Plans, a Flexible Benefits Plan, a 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and more.

Diversity and Inclusion:

Crown Equipment Corporation is an Equal Opportunity/Affirmative Action Employer, committed to diversity in the workplace.