Chief of Staff
1 month ago
Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.
Our team is composed of hand-picked, talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:
- Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
- Curiosity. We want to know you, what makes you tick, and what it will take to help you grow.
- Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
- Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
- Honesty & Sincerity. Being true to ourselves. Being honest, open, trustworthy, and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
- Integrity. Integrity is standing up for what we believe is right and living by our highest values.
Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.
Don't just take our word for it; experience the growth yourself
If you don't know where to start, check us out at .
JOB OVERVIEW
Enshored is seeking an experienced and dynamic Chief of Staff to provide comprehensive support to the CEO in managing and optimizing operations across our locations in the Philippines, Portugal, and the USA. The ideal candidate will play a crucial role in enhancing executive effectiveness, fostering collaboration, and ensuring strategic alignment across the organization.
The Chief of Staff role combines a comprehensive vision with a detail-oriented approach to assist the long-range strategy of Enshored
ROLE OBJECTIVES
- Support CEO with program management for strategic imperatives
- Collaborate closely with executive leadership, project managers, and cross-functional teams to ensure the successful execution of Enshored projects
- Establish ways of working and identify opportunities for continuous improvement
RESPONSIBILITIES
Strategic Support
- Collaborate closely with the CEO to develop and execute strategic initiatives
- Team with Executives to chalk out and prioritize strategic business moves
- Lead meetings and workshops with meticulous planning and coordination
- Contribution to the Sales and Marketing team for bid and RFP responses
Operational Excellence
- Drive team efficiencies and set key performance indicators to measure and improve team performance
- Monitor and evaluate operational performance across BPO locations
- Identify areas of improvement across the organization, make actionable recommendations, and implement process enhancements
- Develop operational reports for weekly, monthly, and annual reporting
Program Management
- Lead and complete end-to-end execution of special projects ensuring adherence to time, cost, and quality standards
- Collaborate with project managers and teams to define project scope, goals, and deliverables
- Establish program management methodologies using PMP or Prince2
- Identify potential risks and develop mitigation strategies
Performance Monitoring and Reporting
- Development of robust program monitoring status reporting tracking key metrics and KPIs
- Analyze performance data to identify trends, continuous improvement opportunities, areas of success
- Create, prepare, and deliver performance reports on project status, metrics, and insights to CEO and COO
- Develop recommendations and solutions to drive continuous improvement across operations
SKILLS AND QUALIFICATIONS
A successful Chief of Staff must possess an arsenal of indispensable skills and qualifications that enable them to navigate the complexities of their role. These include:
Leadership
Demonstrate effective and trustworthy leadership, as they are responsible for planning meetings, determining business requirements, and guiding teams toward success
Cross-team collaboration
Foster a collaborative and communicative workplace to drive successful project outcomes across geographies and departments
Communication
Prepare exceptional written, verbal, and presentation communication skills to ensure information and direction are clearly conveyed to leadership and managers
Time management
Act as a steward of Enshored's organizational efficiency and guardians of executive leaders' time utilizing organization and planning expertise to prioritize tasks, schedule meetings and resolve work conflicts
Problem-solving
Resolve issues that arise, whether they involve workplace conflicts, vendor challenges or customer and partner concerns. Their ability to find and implement solutions helps to bolster the organization's resilience and adaptability
EDUCATION AND/OR EXPERIENCE
- At least 5 years of management experience in a BPO, consultancy, or equivalent setting supporting c-suite or partners
- Preferably graduate of any business-related course program
- Experience working in a global matrixed organization
SKILLS AND TOOLS
- Excellent English communication skills
- Project management training e.g. Prince2 or PMP
- Competency in MS Office suite, ChatGPT, and Canva
About Enshored
Enshored is the leading outsourcer for start-ups. We're here for the innovators, for the scalers. We're here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.
At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don't treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.
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