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Centralized Talent Contact Center Agent

4 months ago

South Saint Paul, Minnesota, United States Renewal by Andersen Full time


Description & Requirements

RENEWAL BY ANDERSEN SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

POSITION SUMMARY:

The Talent Acquisition Agent (TA Agent) will focus on delivering best in class talent pipeline for Renewal by Andersen and meeting or exceeding standards for phone screen and show rates.

PRIMARY RESPONSIBILITIES:

  • The TA Agent will collaborate with field managers to support their hiring needs.
  • The TA Agent is expected to leverage best practice recruiting methodologies and incorporate diversity in the candidate search.
  • Ensure an understanding of job duties, responsibilities, and business requirements for each role.
  • Conduct a high volume of phone screens to reach at least 65% to 75% of our "interested" candidates.
  • Schedule interviews for management with a high goal of 75% to 85% show rate.
  • Reach out to candidates using our specified methods, timing and reporting.
  • Manage the candidate experience through the Applicant Tracking System and Call Center technology.
  • Support a level of outbound calling activities when needed, using the calling features in Enabled Plus. This also involves following the prescribed process for resulting leads and setting future callbacks.
  • Source and scout potential talent using key-word searches, social networking, and research tools.
  • Leverage in-house ATS to identify, attract, present, and recruit top talent.
  • Organize post-interview debrief/feedback with interview teams and candidates.
  • Maintain accurate and well-ordered documentation on all candidates, searches, hiring manager's interactions, and other recruiting activities.
  • Working hours will be 9am-530pm
  • Other duties as assigned by supervisor.

QUALIFICATIONS AND SKILLS:

MUST HAVE QUALIFICATIONS:

  • High School Diploma or equivalent
  • A strong value system, excellent judgment, unquestioned integrity
  • Flexible and resilient to adapt to multiple demands, shifting priorities and changing business condition.
  • Ability to control conversations in a professional, friendly manner.
  • Desire to work in a fast-paced, collaborate environment and effectively drive team results.
  • Self-motivated with very strong verbal and written communication skills.
  • Strong computer skills including Microsoft office and Applicant Tracking Systems

CULTURE AND BENEFITS:

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

* Medical/Dental/Vision/Life Insurance

* Health Savings Account contributions

* Paid holidays plus PTO

* 401(k) plan & contributions

* Professional development and tuition reimbursement opportunities

* Charity contributions

* Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.



Posting City:

Oak Park Heights, MN