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Product Portfolio Operations Associate, Digital Operations Insights

2 months ago

Jersey City, New Jersey, United States JPMorganChase Full time

Job Description
If you enjoy coordinating product initiatives and gathering strategic inputs, this opportunity is for you. Utilize your experience and analytic prowess to calculate key metrics and facilitate change in a collaborative, dynamic environment.
As a Product Portfolio Operations Associate in the Digital Operations Insights Team, you will be responsible for supporting the creation of processes to ensure synergies across the broader product ecosystem. You will also work closely with the Product Portfolio Operations team and assist with planning, executing, and analyzing product-related projects.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Job responsibilities

  • Creates synergies across products to ensure successful delivery against business objectives
  • Collects key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs
  • Calculates metrics for portfolio management operations and analyzes data for areas of opportunity
  • Develops change initiative materials and change timelines
  • Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs
  • Drives meaningful change using operations insights across dimensions such as voice of the customer and product efficiencies
  • Performs analysis techniques such as call listening, complaint analysis and customer journey mapping to identify product and servicing opportunities
  • Presents findings and recommendations using data visualization and storyboarding tools

Required qualifications, capabilities, and skills

  • 2+ years of experience or equivalent expertise in program management or performance optimization
  • Proven ability to support the implementation of operational effectiveness initiatives
  • Prior experience using techniques and tools in relation to data analytics
  • Prior experience using tools such as Microsoft Excel (pivot tables, vlook-ups, etc.) & PowerPoint
  • Prior experience in service design, product management, marketing or consulting

Preferred qualifications, capabilities, and skills

  • Self motivated with creative, continuous improvement mindset
  • Curiosity and eagerness to learn
  • Obsessed with customer service / experience
  • Storyboarding and presentation skills
  • Novice experience with Microsoft Excel and Power Point
  • Familiarity with JIRA and Confluence
  • Comfort in navigating ambiguity

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.