Event Hospitality Assistant

3 weeks ago

Brooklyn, New York, United States teamworkonline Full time

BSE Global ("BSE") is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court.

SUMMARY

The Event Hospitality Assistant is responsible for delivering outstanding customer service to our VIP clients by executing hospitality functions associated with VIP access. This includes greeting and advising VIP guests on the club and suite levels, responding to guests' questions, comments, and complaints, and providing kind resolutions for all guests (internally and externally). The ideal candidate will ensure clients are satisfied with their Barclays Center experience and are responsible for addressing special requests and responding to issues/complaints as they arise. The candidate will work closely with the Director, Event Hospitality, on a day-to-day basis.

WHAT WILL YOU DO

  • Greet and escort clients to suites and seating.
  • Maintain a cheerful, friendly, and professional demeanor with guests and staff at all times.
  • Provide clients with assistance regarding transportation or other needs.
  • Responsible for protecting the integrity of the premium areas by ensuring all guests have a proper ticket/credential.
  • Responsible for working Barclays Center events as requested by your supervisor.
  • Responsible for creating and delivering gift bags as requested.
  • Maintain company confidentiality.
  • Provide accurate directions to the various clubs, suites, particular hospitality locations, and all premium areas of the building.
  • Responding to guest complaints, questions, and comments with excellent communication.
  • Work with Security to ensure that VIP guests travel through Barclays Center safely.
  • Responsible for safely assisting VIP guests who need to move from one location to another.
  • Perform various duties while on shift, often changing from one task to another, without the loss of efficiency or composure.
  • Use excellent customer service skills and a positive demeanor when interacting with guests, vendors, & employees.
  • Conduct arena tours as requested.

WHO YOU ARE

  • Ability to take direction well and work well with others.
  • Ability to work in a fast-paced environment.
  • Must have a strong sense of self-awareness and emotional intelligence.
  • Must be self-directed and able to work independently.
  • Must be a flexible and reliable team player, able to work late nights, weekends, and holidays.

WHAT YOU BRING

  • Bachelor's Degree Required or in progress.
  • 1 -2 years prior customer service experience, preferably in a sports/entertainment venue environment.
  • Outstanding customer service and interpersonal communication skills.
  • Reliable, punctual, and regular in attendance.
  • Able to protect the confidentiality/privacy of various parties when privy to sensitive information.
  • Must have strong problem-solving skills.

SALARY RANGE

$15/hr - $15/hr

We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion, gender, gender identity, transgender status, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, genetic information or any other characteristic prohibited by federal, state or local laws.

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