supervisory medical support assistant
1 month ago
The Supervisory Medical Support Assistant, assigned to an Outpatient Specialty Clinic(s) or Mental Health Clinic, or Primary Care Clinics, for the Patient Administration Section (PAS) at the Charlotte HCC, Charlotte, NC, the incumbent(s) provides a high level of administrative and data support and is a foundational role within the Patient Administration Section (PAS) to include the Community Based Outpatient and Mental Health Clinic and Primary Care Clinics at Charlotte CBOC and HCCs.
Duties
The list of duties below is not inclusive of all duties associated with this position.
- As Supervisory Medical Support Assistant, assigned to an Outpatient Specialty Clinic(s) or Mental Health Clinic or Primary Care Clinics, for the Patient Administration Section (PAS at the Charlotte HCC, Charlotte, NC incumbent(s) provides a high level of administrative and data support to the PAS. The Supervisory Medical Support Assistant (MSA) is a foundational role within the PACT Clinic(s), at the Charlotte Health Care Center (HCC).
- Incumbent must have a thorough knowledge regarding enrollment, eligibility and beneficiary travel.
- Incumbent must have the ability adapt to varying situations that are present in the Outpatient Clinic setting as well as be willing to learn new technologies, procedures, and policies.
- Incumbent must have the ability to effectively and consistently communicate with all internal and external customers in a respectful and courteous manner.
- The incumbent must be knowledgeable regarding eligibility for VA medical care, priorities for care, release of Information (ROI), Health information Portability and Accountability Act(HIPM), and the Medical Fee Basis programs.
- Incumbent must ensure all deadlines are met based on the stated deadline. Incumbent must communicate to their supervisor applicable and valid reasons deadlines will not be met.
- Incumbent must ensure all employees are up-to-date for all mandatory training as specified by PAS, the medical center or the Chief of Outpatient Administrative Support.
- Incumbent will provide supervisory coverage for other areas within the Outpatient Administrative Support.
- Incumbent will conduct fact-findings with employees and appropriate representation as appropriate in a timely manner.
- Incumbent must promote veteran registration for and utilization of My Healthe Vet (MHV) and Secure Messaging.
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
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