Call Center Team Leader

2 weeks ago

Fort Smith, Arkansas, United States Goodyear Full time

Goodyear. More Driven.

IMMEDIATELY HIRING – APPLY TODAY

We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear — which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.

General Description:

As a Call Center Team Leader, you will work at the Fort Smith, AR Goodyear Fleet HQ Call Center providing service assistance to the commercial trucking industry. You will be helping Truckers who need roadside assistance to get back up and running as quickly as possible. We encourage you to allow us to invest in your success as you invest in ours; apply today

Responsibilities will include, but not be limited to:

  • Support intake and dispatch emergency road service calls according to processes and expectations.
    • Handle escalated issues from the Tire Service Centers or customers.
    • Answer calls from customers who have broken down and work to locate a service provider in the area.
    • Communicate the need for roadside assistance to Goodyear Commercial Center or contractor.
    • Ensure detailed call information is captured and keyed into computer systems and relayed to the service provider.
    • Resolve issues to take care of customers while providing excellent customer service.
    • Follow prescribed procedures and protocols at all times.
    • Review recorded Agent calls and check for quality assurance.
    • Identify areas of opportunity and provide feedback to Call Center Agents.
    • Identify best practices and communicate them across the team.
    • Review end of shift reports for Agent call volume, hang ups, idle time, and attendance issues.
    • Provide feedback and coaching to Call Center Agents.
    • Assist with training, coaching and development of Call Center Agents.
    • Communicate specific work assignments and responsibilities to Call Center Agents.
    • Support an atmosphere of professionalism, at all times.
    • Conduct performance reviews and address performance issues when needed.
    • Set schedules to properly staff the Center with qualified personnel.

Basic Qualifications:

  • Must be at least 18 years of age
  • High School Diploma or GED
  • Experience with computers, including Microsoft Office, Windows, and related programs.
  • No relocation is being offered for this position
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

  • At least one year of relevant service and/or management experience.
  • Previous call center experience in a fast-paced customer service environment.
  • Experience in resolving customer complaints and complex customer issues.

Position Criteria:

  • Strong work ethic; independently motivated to produce results with limited influence from others
  • Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
  • Ability to review, analyze, and interpret information, identify problems, and make decisions
  • Ability to read, understand, and follow procedures and guidelines
  • Commitment to following established safety policies and procedures

Goodyear is one of the world's largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centres in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call

Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.

  • Call Center Agent

    1 month ago

    Fort Smith, Arkansas, United States Goodyear Full time

    Goodyear. More Driven. IMMEDIATELY HIRING – APPLY TODAYWe are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our...

  • Call Center Agent

    4 weeks ago

    Fort Smith, Arkansas, United States Goodyear Full time

    Goodyear. More Driven. IMMEDIATELY HIRING – APPLY TODAYWe are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our...

  • Call Center Associate

    4 weeks ago

    Fort Smith, Arkansas, United States Perpetual Labor Sourcing Full time

    Position Title: Call Center Associate Position Location: Fort Smith, Ar Basic Job Description:Managing large amounts of inbound and outbound calls in a timely manner. Minimum Job Duties:Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and...

  • ARRT Radiology Technologist at Baptist Health Urgent Care

    4 weeks ago

    Fort Smith, Arkansas, United States Urgent Team Management Full time

    Baptist Health Urgent Care is looking for a dedicated and compassionate ARRT Radiology Tech to join our dynamic healthcare team in Van Buren, AR. Twelve hour shifts and rotating weekends are required for the full-time position.ABOUT BAPTIST HEALTH URGENT CARE:Baptist Health Urgent Care, with 20 locations in Arkansas, is an affiliate of Urgent Team, one of...

  • Learning and Development Leader

    4 weeks ago

    Fort Smith, Arkansas, United States Koch Industries Full time

    Collaborate with other leaders to ensure Learning and Development solutions support the overall vision and priorities of the business while driving transformation in how we deliver training and develop people. Lead a learning team responsible for pro Development, Leader, Department Leader, Project Management, High School, Training, Manufacturing, Business...

  • Shift Leader

    1 month ago

    Fort Smith, Arkansas, United States Sonic Full time

    Starting wage $16 to $19 per hour DOE. Must be able to pass Background check and drug test.Restaurant Shift LeaderThe Job:As a SONIC Drive-In Shift Leader, you are responsible for assisting the General Managerand Assistant Manager in managing the daily operations of the restaurant to providequality food in a clean, safe, and efficient manner so that guests...

  • Quality Leader

    4 weeks ago

    Fort Smith, Arkansas, United States Georgia-Pacific Full time

    Your Job Georgia-Pacific is seeking an experienced Quality Manager to join our team in Fort Smith, AR. As a key member of the team, the Quality Manager works with operations to meet the facility production goals focused on ensuring the site produces Quality right first-time products, on time, meeting our customers' needs and ensuring GP is the preferred...

  • Registered

    4 weeks ago

    Fort Smith, Arkansas, United States Executive Park Surgery Center Full time

    We are looking for an energetic, compassionate, team oriented RN for a fast paced surgery center. The RN role will be trained to work in all 3 aspects of perioperative nursing; Preop, Postop and Intraoperative. This position will participate in direct patient care including but not limited to maintaining a clean, orderly safe environment. Hours are 630am-3pm...

  • Environmental Health and Safety Leader

    4 weeks ago

    Fort Smith, Arkansas, United States Glatfelter Full time

    Located in Fort Smith ArkansasEssential Responsibilities:Health, Safety and Environment Provides strong positive leadership that motivates and engages facility leadership & workforce with respect to quality, safety, health and environmental initiatives. Engages positively with other Leaders to ensure safety plans are in practice to protect employees,...

  • Service Concierge

    4 weeks ago

    Fort Smith, Arkansas, United States Crain Automotive Team Full time

    Job DescriptionJob DescriptionWe are looking for a representative to help assist our service department on a daily basis and to perform a variety of customer service and clerical tasks.ResponsibilitiesGreet and welcome guests as soon as they arrive on the service driveDirect visitors to the appropriate person and/or areaAnswer, screen, and forward incoming...

  • Shift Leader

    1 month ago

    Fort Smith, Arkansas, United States Sonic Full time

    Shift Manager There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform. Being an Shift Manager at a SONIC Drive-In restaurant is the cherry on top of a Strawberry Banana Split Molten Cake Sundae. You'll assist the...

  • Family Medicine Residency Assistant Professor

    4 weeks ago

    Fort Smith, Arkansas, United States University of Arkansas for Medical Sciences Full time

    Opportunity: Family Medicine Residency Assistant ProfessorCompany: The University of Arkansas for Medical Sciences (UAMS)The University of Arkansas for Medical Sciences (UAMS), a nationally recognized leader in health care and academic medicine, is in search of a vibrant, board-certified family physician to join as an Assistant Professor in their Family...

  • Banquet Server

    1 month ago

    Fort Smith, Arkansas, United States Wyndham Fort Smith City Center Full time

    Banquet On Call Server Part TimeLocation: Wyndham Fort Smith, 700 Rogers Avenue, Fort Smith, AR, 72901Skills RequiredBanquet server experiencePart-time availabilityJob Description The Banquet On Call Server will be responsible for providing exceptional service to guests during banquet events. This position requires a flexible schedule and the ability to work...

  • Anesthesiology job in Fort Smith AR

    4 weeks ago

    Fort Smith, Arkansas, United States TeamHealth Full time

    Calling all anesthesiologists TeamHealth has a fantastic career opportunity for a skilled and dedicated anesthesiologist to join our top-notch anesthesia care team at Baptist Health-Fort Smith.If you are passionate about providing exceptional patient care and seek a fulfilling career in an esteemed hospital, this might be the perfect match for you. Join our...

  • Clinical Supervisor

    4 weeks ago

    Fort Smith, Arkansas, United States Youth Villages Full time

    Overview Ask about our $8,000 Relocation AssistanceWho is Youth Villages?Youth Villages has been a national leader in the adoption and implementation of research-based treatment philosophies in the field of children's mental and behavioral health. Our commitment to helping troubled children and their families find success spans 30+ years and includes a...

  • Staff Psychologist

    1 month ago

    Fort Smith, Arkansas, United States Department Of Veterans Affairs Full time

    Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval, award amount (up to $200,000) and eligibility period (one to...

  • Remote Bilingual Medical Customer Service Specialist

    4 weeks ago

    Fort Smith, Arkansas, United States Shared Services Center - Fort Smith Full time

    This is a remote position. The ideal candidate will be Bilingual in English and Spanish.The training hours are Monday-Friday from 8:00am - 4:30pm CST (CST time zone) for approximately three weeks. The working hours are Monday-Friday from 9:30am - 6:00 pm CST (CST time zone) . (This schedule will begin after the first 3 weeks of training.) If you are a...

  • Field Sales Representative

    4 weeks ago

    Fort Smith, Arkansas, United States Ashfield Health, LLC Full time

    Field Sales Representative page is loaded **Field Sales Representative** **Field Sales Representative** locationsFort Smith, AR time typeFull time posted onPosted Yesterday job requisition idJR23832 Ashfield Engage has a long-standing partnership with Genentech, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs...

  • Locum Physician

    4 weeks ago

    Fort Smith, Arkansas, United States LocumJobsOnline Full time

    LocumJobsOnline is working with Weatherby Healthcare to find a qualified Cardiology MD in Fort Smith, Arkansas, 72903About The PositionEnjoy the locum tenens lifestyle knowing Weatherby is here to support you every step of the way. Call and speak to one of our consultants today for available dates and details.Must have active state licenseBC or BE...

  • Staff Psychologist

    1 month ago

    Fort Smith, Arkansas, United States Department Of Veterans Affairs Full time

    Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval, award amount (up to $200,000) and eligibility period (one to...