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Call Center Associate

3 months ago

Fort Smith, Arkansas, United States Perpetual Labor Sourcing Full time
  • Position Title: Call Center Associate
  • Position Location: Fort Smith, Ar
Basic Job Description:
  • Managing large amounts of inbound and outbound calls in a timely manner.
Minimum Job Duties:
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization's service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues, and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up on complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating, and coordinating with internal departments.
  • Other duties as assigned.
Equal Opportunity Employer