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Infrastructure Engineer
4 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.
How will you make an impact in this role?
Successful candidate will be part of Site Reliability Engineer (SRE) and Application Support and responsible for Engineering, Integrations, Testing and 24x7 Production Support of Messaging Platforms SOLACE and IBM MQ. This role is also responsible for working closely with vendor teams and AET Engineering, application development and production support teams to identify underlying causes of system issues, facilitating resolution and identify trends that continuously improve the customer experience.
Primary Responsibilities:
Design, deploy and maintain highly scalable and reliable platform to support several customer journeys at scale. Drive initiatives to ensure that the platform which supports customer journeys is highly available, scalable and resilient. Develop automation scripts and tools to streamline deployment, monitoring, and operational processes, reducing manual intervention and improving system resilience. Implement/improve end-to-end observability for customer journey components to gain insights into system performance and identify areas for improvement.Cultivate a highly collaborative, inclusive, strong cohesive and productive team passionate about accomplishing targets in timely manner in line with overall organization strategy and goalsLead operations support of critical American Express Messaging applications and infrastructure in conjunction with monitoring, solving, tuning system issues and debugging of applications.Lead Service restoration bridge calls for application and/or infrastructure changesCollaborate with vendor partners and other AET teams to resolve major outagesAdminister and handle MQ Point to Point; Cluster Full Repositories and SOLACE appliance configurationsPerform version upgrades, patching & migrationWork with Engineering and Operations team to identify manual processes; design and engineer solutions to automate them. Work with application teams to understand developer issues and lead the middleware team towards improving overall developer experienceMinimum QualificationsBachelor's degree 7+ years of software engineering and experience with in Middleware products such as IBM MQ and SOLACEStrong development experience with building applications using Java technologies, , JBoss is a plusProven experience in Financial Services Industry is a plusGood communication and Interpersonal skillsPreferred QualificationsHands on experience with architecture, design and development of applications using technologies such as Java, Messaging middleware such as MQ, Solace Monitoring tools such as dynatrace, ELF and Grafana, Prometheus etc.Experience in architecting, designing, and leading a team of engineers for full stack application development with a detailed understanding of infrastructure, platform and containers as a service hosting and provisioning capabilities.Experience designing and building distributed architectures with a primary focus on messaging based architectures.Experience and knowledge of working in agile practices. Good understanding and experience working with CI/CD tools and standard methodologies.Experience in designing and implementing CICD pipelines for on-demand application stack deployment consisting of multiple services. Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
