Insurance Servicing Representative

4 weeks ago


Montoursville, Pennsylvania, United States Spherion Full time
We are hiring for a insurance servicing representative in Montoursville. Person would be interacting with customers to provide telephone support for customer, as well as support alternative modes of communication, regarding automobile insurance polices to ensure compliance with the companies minimum coverage requirements.

key responsibilities

  • Verifying customer information in line with current compliance standards
  • Taking inbound calls from the Insurance and Servicing queues to assist customers with auto insurance coverage standards compliance
  • Communicating with customers about their insurance information or issues with accounts, through outbound calls, email, text and chat
  • Documenting all interactions or transactions within the servicing system
  • Providing support of device issues relating to insurance, code information, and basic troubleshooting
  • Inputting customer's insurance information into the servicing system in an accurate and timely manner
  • Managing assigning list of accounts to ensure company is in compliance
  • Outbound calls to follow up with customers and insurance company agents as needed to resolve issues and obtain needed information
  • Obtaining details about accident information from the customer or an insurance agent and relaying information to the appropriate department

    qualifications
    • High School Diploma or GED
    • Working knowledge of automobile insurance and terminology
    • Ability to operator computers and perform all functions of the position, including document management software, web-based applications, and use of Microsoft Office Suite.
    • Ability to type 30 works per minute
    • Ability to use a multi-line phone system
    • Ability to provide excellent customer service


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