Tax Filing Senior Analyst Virtual
Found in: beBee jobs US - 1 week ago
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at
Oversee daily administration of tax filings for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines.
Manage client delivery across Tax filing Shared Services and work to mitigate escalations. Respond to Client and Client Team inquiries.
As Tax Filing Senior Analyst duties include, but are not limited to, the following:
First point of contact in Tax Filing for clients and client teams
Liaison with Client and Payroll Client teams - for items including but not limited to - (1) coordination of amended returns for W-2Cs, (2) for questions on notices that need research from Payroll, (3) Payroll schedule and calendar, (4) interface file submission
Facilitate client meetings
Educate clients and provide subject matter expertise for payroll tax filing
Mentor and support colleagues
Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
Approve checklists - work checklist queue
Coordinate testing for updated interfaces
Variance analysis control point when issue needs escalation or analysis
Review EFT setup to make sure all deposits set up for EFT payment where possible
Monitor and communicate "Applied for" statuses to the client.
Communicate penalty and interest report to clients
Respond timely to inquiries from Client/Payroll teams - represent TFSS in meetings
Support and provide timely research on compliance and regulatory issues. Escalates when additional support is needed.
Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution to management
Recognize need for process improvement and communicate to management; Support any process improvements/changes
Coordinate and/or provide needed training for new associates or processes
Respond to client communications and escalate to Operations Service Manager when needed
Meet periodically with Operation Services Manager and report metrics and any delivery issues
Support implementation of new clients
Support and oversee delivery operations, including Tax Filing suppliers.
Compile, report and analyze metrics
Ability to problem solve and using tax knowledge and experience
Education and Experience
Demonstrated strong verbal & written communication skills required
2+ Years of Payroll Tax Filing experience
2+ Years Client interaction management
Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc
2+ years' experience with tax filing software required
Master Tax experience desired
ADP Smart Compliance experience desired
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace
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