Service Relationship Manager
1 month ago
Service Relationship Manager
The Service Relationship Manager will serve as the single point of contact ("SPOC") and accountability to the outsourced services to the client/s supported by ADP. Together with the ADP Regional Service Relationship Managers and the Global Service Relationship Manager, the FSRM will form the ADP Regional Service Delivery team and shall serve as the key provider of Services delivered from ADP to our client/s in the region.
Purpose
Voice of the Client within ADP, advocating for client desired outcomesManage multi country/multi region/multi product portfolios of clients (manage across multiple time zones) Products in scope for most SRMs include:GlobalView, Global Time/eTime, Streamline/ADP Celergo, Success Factors/Employee Central . ).Responsible for the overall health of the client relationship and position of ADP as the provider of choice for our clients.FunctionFacilitate resolution of serious issues that cannot be resolved by Service & Operations leadership and have been escalatedCompile and deliver monthly, quarterly or as agreed Service Reviews (which include KPI analysis) for all services in scope for that client.Host calls with Implementation - T2S - and Client Services teams to discuss the overall client relationship/trends/hot issues where the SRM can help as agreedEducate client on new products and enhancements, encouraging client adoption of these products.Owner of NPS closed loop feedback for SRM regional/global contacts surveyed, providing trends and voice of the client information from those results [Owner of regional/global NPS improvement actions, when needed]Support contractual & commercial questions where there is no SCP/CSEKey Responsibilities:
Monitor and manage the client relationship and ensure satisfaction at headquarter level.Conduct regular Service Reviews on operational service delivery, and ADP updates on products and services.Act as primary point for client escalation through resolution/tracking.Create, maintain and manage the action log to improve the client experience.Upselling, cross-selling, by identifying new sales opportunities within existing accounts in coordination with the sales team.Monitor and oversee client performance under the terms of the contract, including service deliveryRequired:
3-5+ yr. Account management or 3-5+ yr. Client facing1+ yr. Proven experience in project management and/or project coordination1+ yr. People / Project team management or 1+ yr. in the field of payroll services. Outsourcing experience a plusPerfect communication skills in a client facing context.Ability and enthusiasm in animating virtual meetings involving international parties.International culture and ability to work in a multinational environment.Efficient in English. Additional languages are a plus.Excellent knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).Education:
Required:
Bachelor's Degree preferred or equivalentSkills and Relevant Work Experience #LI-LG2 #LI-Hybrid Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including:
race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ***/life-at-adp/ to learn more about ADP's culture and our full set of values.
We have other current jobs related to this field that you can find below
-
Grocery Department Manager
1 month ago
New Prague, Minnesota, United States Coborn's Incorporated Full timeCompany IntroductionIf you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and...
-
Merchandiser
2 days ago
New Prague, Minnesota, United States Jacent Strategic Merchandising Full timeMerchandiserOur merchandisers are the heart and soul of Jacent. They're on the front lines in more than 17,000 stores placing just the right products, building displays, and working with store personnel - right in their own community. Our people are what makes us special and makes us the #1 impulse merchandising company in North America. We are looking...
-
Housekeeper
4 weeks ago
New Prague, Minnesota, United States Augustana Care Full timePraha Village is hiring a Full- Time Housekeeper to join our team We offer on-the-job training and generous benefits We take pride in our work and we do the best we can every day. When you work here, you gain another familyThere are Full-Time, benefit eligible position available working a varied schedule including every other weekend (1/2 days on the...
-
Principal Mechanical Engineer
4 weeks ago
New Prague, Minnesota, United States CHART COOLER SVC CO INC Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Principal Mechanical Engineer - Liquid Hydrogen Test Site Location:New Prague, MN, United States, 56071This is an exciting and challenging job that will fully utilize your engineering degree and process skills in a way that...
-
Receptionist
4 weeks ago
New Prague, Minnesota, United States Mala Strana Rehabilitation Center Full timeMala Strana Rehabilitation Center - Receptionist POSITION SUMMARY The Receptionist is an integral part of the health care team. This position is responsible for greeting visitors, families, residents, applicants, and employees who enter the building; professionally answering and directing all telephone calls. Additional responsibilities shall include...
-
Group Legal Counsel
1 month ago
New Prague, Minnesota, United States Menzies Aviation Full timeOverviewPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.But at the heart of our business is our people.Role PurposeThe purpose of the Group...
-
Coffee Barista Lead
1 month ago
New Prague, Minnesota, United States Coborn's Incorporated Full timeCompany IntroductionIf you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and...
-
Full-Time Cake Decorator
1 month ago
New Prague, Minnesota, United States Coborn's Incorporated Full timeCompany IntroductionIf you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and...
-
Food Service Assistant Manager
4 weeks ago
New Ulm, Minnesota, United States Taco John's of New Ulm Full timeFood Service Assistant Manager at Taco John'sAre you ready to demonstrate your leadership skills and love for the restaurant industry? Taco John's is looking for a full-time Food Service Assistant Manager to join the team at New Ulm, MN location.This role offers a competitive $50,000 per year salary along with exciting perks:Flexible schedulingComplimentary...
-
Night Audit Guest Services
4 weeks ago
New Ulm, Minnesota, United States Bird Dog Equity Partners LLC Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Night Audit Guest Services Representative Job Type:...
-
Account Manager
4 weeks ago
New York Mills, Minnesota, United States Acosta Full timeJob Type: Full TimeContract Type: Permanent_Your next career starts with Acosta Europe._Acosta Europe is an exceptional business that cares about its people. We are part of one of the largest Sales and Marketing agencies in the world, and currently seeking an Account Manager to represent our partner, Nestlé. A client facing role to be the key strategic lead...
-
Assistant Manager
4 weeks ago
New Ulm, Minnesota, United States Taco John's of New Ulm Full timeJob DescriptionJob DescriptionAre you hungry for the next step in your career? Do you thrive in a high-performance, energetic environment? If so, we have an exciting opportunity for you Taco John's, a forward-thinking and adventurous restaurant organization, is seeking a talented and driven individual to join our team as a full-time Assistant Manager.PAY &...
-
Restaurant Shift Manager
4 weeks ago
New Ulm, Minnesota, United States Taco John's of New Ulm Full timeJob DescriptionJob DescriptionTaco John's in New Ulm, MN is actively seeking a rockstar full-time Restaurant Shift Manager to lead a food service team. Are you eager to step into a leadership role? Are you aggressive and dedicated to building a career in quick service? If we have your attention, please continue readingThis leadership position earns a...
-
Assistant General Manager
1 month ago
New Brighton, Minnesota, United States Arbys Full timePosition: Assistant General ManagerReports to: General ManagerAs an Assistant Manager, you will help operate our restaurants on a day-to-day basis. You will help the General Manager, ensuring that every shift operates smoothly. You'll also assist with local store marketing to help reach sale and profit goals while helping team members through performance and...
-
Manager of Clinical Administration
2 weeks ago
New Brighton, Minnesota, United States Meridian Behavioral Health Full timeManager of Clinical OperationsLocation: New Brighton, MN Meridian Behavioral Health LLC, a leader in behavioral health care and addiction recovery services with a network of addiction treatment centers in Minnesota, is currently seeking a dedicated Manager for Clinical Administration. This crucial role involves overseeing clinical targets to ensure long-term...
-
Market Grille Department Manager
4 weeks ago
New Ulm, Minnesota, United States Hy-Vee, Inc. Full timeDescription:Job Title: Market Grille Department ManagerDepartment: Market GrilleFLSA: Non-ExemptAbout the Role:Responsible for planning, organizing, and coordinating resources to ensure efficient food and beverage service.Key Qualities:Strong focus on partnerships, growth mindset, and customer satisfaction.Demonstrates professionalism and results-oriented...
-
Manufacturing Manager
4 weeks ago
New Ulm, Minnesota, United States Kraft Heinz Company Full timeJob Description Kraft Heinz, the company As one of the world's largest food and beverage companies, we are proud to spark joy around mealtimes with a global portfolio of more than 200 brands. Some are iconic masterbrands like Heinz, Kraft and Planters. Others are fast growing new sensations that defy status quo like DEVOUR and Primal Kitchen. No matter the...
-
New Home Project Manager
4 weeks ago
New Brighton, Minnesota, United States RHP Properties Full timeHeadquartered in Farmington Hills, Michigan, RHP Properties ) is the nation's largest private owner and operator of manufactured home communities. With over 370 communities throughout 30 states, we continue to expand our footprint to provide accessible and affordable housing across the country. All of this would not be possible without the energy and drive...
-
NCE Specialist, New Brighton MN
1 month ago
New Brighton, Minnesota, United States Hollister Incorporated Full timeABC Home Medical Supply, Inc is oneof the nation's leading urological supply providers andserves as a one-stopshop with a comprehensive line of medical supplies and service that includes: Urological, Incontinence, Wound Care, and Ostomy. ABC Medical is part of the JDS, Inc family of businesses. Our service companies possess the knowledge and expertise to...
-
Sales Executive
2 weeks ago
New Brighton, Minnesota, United States TUV SUD America Full timeSales ExecutiveYour tasksOVERALL RESPONSIBILITIES:Actively work with the Regional Manager and Account Executives to manage and grow sales in various service areas, such as SEMI, ITE, consumer goods, machinery, lighting and laboratory. Develop structured sales strategies for your applicable region and customers, Conduct interactions for potential sales...