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Lead Installer Res Light Comm

4 months ago

Oklahoma City, Oklahoma, United States Service Experts Full time

This job was posted by : For more information,
please see: Why You Should Join
the Service Experts Team?

Our team consists of the very best; we believe in doing what is right
for our customers and our employees. We provide our employees with the
training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT

Service Experts Company Perks and Benefits for YOU

Top Pay for Top Performers, including incentive and bonus
opportunities, depending on the position

  • Our Top Installers earn over \$80,000 annually
  • Up to \$1,500 sign on bonus

Generous PTO provided:

  • 20 paid days off within your first year of employment (vacation &
    national holidays)
  • 25 paid days off after your 2nd year of employment
  • No layoffs during \"Slow Season\" - due to our extensive customer
    base, you will never have to worry about not being able to provide
    for your family year-round
  • Ready to get out of your work truck? We have ample advancement and
    career-growth opportunities available across the U.S.
  • Hold on to your more of your paycheck with Company-sponsored
    Medical, Dental, and Vision Insurance programs
  • We provided wellness program options for free employee medical
  • Company-provided smart phone, tablet, uniform plan, and tool
    replacement program
  • We\'ll make you better at what you do with our internal Training
    Academy
  • Best-in-class 401(k) Retirement Savings Plan with attractive company
    matching contributions
  • Company-paid employee Life Insurance with options for YOU and your
    Family
  • Short-term and Long-term disability insurance options that will
    protect you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance,
    and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts
Heating, Air Conditioning, & Plumbing

Position Summary:

Responsible for the complete and satisfactory installation of
residential and/or light commercial HVAC equipment and accessories.
Communicates with customer to answer questions, resolves problems, and
ensures complete customer satisfaction. Promotes products and services
to customer. Trains other installers, performs install work on more
difficult situations, and assists the Field Supervisor or General
Manager on work audits, site supervision, and work planning. Works under
the direction of the Field Supervisor or General Manager.

Key Responsibilities:

  • Works under the direction of the Field Supervisor or General Manager
    to install HVAC equipment and accessories in the customer\'s home
  • Installs heating, air conditioning, ventilation, and refrigeration
    equipment, as well as accessories, in accordance with company
    requirements and manufacture specifications. As needed, performs
    limited diagnostics.
  • Designs, fabricates, and installs various ducts and duct fittings as
    required
  • Performs start-ups on air conditioning and heating systems and other
    components
  • Delivers excellent customer service and sustains high levels of
    customer satisfaction.
  • Promotes products and services to the customer. Calls Sales and
    Service Coordinator with specifics on replacement product sales
    leads generated from customer service visit.
  • Responsible for delivery and removal of equipment needed to complete
    the installation work
  • Ensures company property, vehicles, and tools are being properly
    used, maintained, and accounted for Completes all paperwork in a
    neat, accurate, thorough, and timely manner. Collects payment from
    customer
  • Represents the company professionally, honestly, and ethically in
    all business matters and concerns
  • Responsible for keeping installation vehicle clean an neat both
    inside and outside in keeping with the company\'s professional image
  • Follows standard procedures and process, ensures that the company
    vehicle is properly stocked, returns defective warranty parts to
    branch, and orders/replenishes vehicle stock as needed. May be
    responsible for completing material requisition forms and related
    administrative activities.
  • Assists the Field Supervisor or General Manager with site
    supervision, planning, and estimating
  • Assists the Field Supervisor or General Manager with completing
    quality audits on selected installations to ensure superior
    performance, quality, and customer satisfaction
  • Trains other installers in technical skills and company procedures,
    as assigned
  • Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities:

  • Reports any unsafe acts, conditions and hazards to direct
    supervisor/manager immediately

Reports any contravention of legislation or company policy, procedure or
program to direct supervisor/manager immediately

Corrects substandard acts or conditions within area of control