Analyst, Support Center

3 days ago


Grand Rapids, Michigan, United States Meijer Full time

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community

Meijer Rewards

Weekly pay Scheduling flexibilityPaid parental leave Paid education assistanceTeam member discount Development programs for advancement and career growth

Please review the job profile below and apply today

Provides quality support to IT users, employing a high degree of customer service, technical expertise, and timeliness. Provides first-level assistance for defined problems; escalates trouble tickets as necessary to higher level staff. Interacts frequently with customers; and must be effective in interpersonal communication and problem solving. Uses a high degree of patience and problem management techniques to solve problems. Follows through on resolution with users. Consults solution base to optimize problem resolution. Adheres to established standards in resolving problems. Tracks calls and enters solution data into solution base. Performs administrative functions for pagers, printers, and Helpdesk tools.

.

What You'll be Doing:

Provides accurate and creative solutions to user problems of moderate nature to ensure user productivity.Enhances and develops quality support methods and communication skills through coaching feedback and other developmental approaches.Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.Researches, resolves, and responds to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with standards.Escalates problems to appropriate individual based on established guidelines and procedures.Makes Add, Delete, and Modify changes to printer control tables and printer appliances.Makes Add, Delete, Modify changes to pager tables and controls the physical pager inventory.Makes Add, Delete, and Modify changes to Incident Ticket application tool and Helpdesk Processes document tool.Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.Attends training sessions and possibly assists in training workshops.Participates in team projects that enhance the quality or efficiency of Helpdesk service.Assists in special product-related issues as needed.Develops business and technical writing skills.This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.What You Bring with You (Qualifications):Bachelor's or equivalent.Prefer experience in computer systems or IT support.Understanding of multi-platform environments.Excellent customer service and interpersonal skills; telephone etiquette.Ability to use customer service standards and follow guidelines, as well as to help others interpret policy.Thorough understanding of trouble ticket process.Excellent organizational skills.Strong oral and written communication skills (technical and non-technical).Demonstrated problem-solving skills.Ability to maintain a high level of client trust and confidence in the group's knowledge of and concern for clients' needs.Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards.Broad range of application, network, and desktop knowledge is highly desirable.
  • Behavior Analyst

    2 weeks ago


    Grand Rapids, Michigan, United States Hope Network Behavioral Health Full time

    Job DescriptionThe Behavior Analyst (BCBA) is responsible for developing appropriate programs and behavior intervention plans as well as supervising their implementation. The Behavior Analyst develops comprehensive and focused treatment plans for children based on medical necessity for the remediation of the deficits of the child's autism diagnosis. The...

  • Developer Analyst

    5 days ago


    Grand Rapids, Michigan, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave Paid education...

  • Security Analyst

    2 weeks ago


    Grand Rapids, Michigan, United States RDV CorporationRDV Staffing Full time

    The Role of a Security Analyst at RDV CorporationThis position involves working with a team to ensure the efficiency and safety of the cybersecurity systems within RDV Corporation. The Security Analyst collaborates with the Technology Services team to minimize risks, maintain compliance, and integrate security solutions seamlessly.Perks at RDVAt RDV, we...

  • Developer Analyst II

    2 weeks ago


    Grand Rapids, Michigan, United States Meijer Full time

    Job DescriptionAs a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave ...

  • Senior FP&A Analyst

    2 weeks ago


    Grand Rapids, Michigan, United States Vacation Full time

    Role Summary Vacation Inc. is looking for an experienced Senior FP&A Analyst who can bring strong analytical, organizational, and problem-solving skills to the Finance and Accounting team. As an FP&A Analyst, you will support the company's month-end close process, forecasting, and budgeting, channel reporting, analysis of unit economics and business...


  • Grand Rapids, Michigan, United States Hexagon Manufacturing Intelligence Full time

    About HexagonHexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous -...


  • Grand Rapids, Michigan, United States Corewell Health Full time

    Job Summary: Not able to hire remote in New York or California. Not able to sponsor visa now or in the future. Are you ready to challenge the status quo, agile, and loves finding innovates ways to do work? Priority Health wants you. Working as part of an integrated cross-functional team, Business Intelligence (BI) Senior Analysts are experts at turning data...


  • Grand Rapids, Michigan, United States Vaco Full time

    Job Title: Senior Financial AnalystJob Summary: We are looking for an experienced and dynamic Senior Financial Analyst to join our finance team. The Senior Financial Analyst will be responsible for providing advanced financial analysis, forecasting, and strategic insights to support decision-making and drive business growth. This role offers a great...


  • Grand Rapids, Michigan, United States BISSELL Full time

    Overview: The Associate Financial Analyst reports directly to the Manager of Financial Planning & Analysis and partners closely with members of the sales & marketing team to provide detailed analysis, insights, and reporting. This position also frequently interacts and partners with other members of the FP&A team. Responsibilities: Prepares analysis with...


  • Grand Rapids, Michigan, United States Chervon North America Full time

    Chervon is a leading company in the manufacturing of power tools and lawn and garden equipment, known for its innovative approach.The company's dedication to creating a better world through better tools is reflected in its eco-friendly manufacturing practices.Our specialization includes hand-held power tools, bench tools, laser equipment, and outdoor power...


  • Grand Rapids, Michigan, United States Service Express Full time

    Details Remote work from any location within the United States is possible for this position. We are looking for a Cyber Security Analyst to be responsible for maintaining Service Express systems and managing technical projects, in addition to providing support to end users within Service Express for all technology needs. The estimated breakdown of...


  • Grand Rapids, Michigan, United States Acrisure LLC Full time

    Job Title: Data Center Operations Associate ManagerDepartment: Information TechnologyLocation: Remote, HybridAbout Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them...

  • HRIS Analyst II

    3 weeks ago


    Grand Rapids, Michigan, United States BISSELL Full time

    Overview: The HRIS Analyst II - Reporting will design, analyze, and support HR systems and tools to improve and maintain the operational activities within Human Resources. This role will have a focus on reporting and analytics, including the development and distribution of HR reports, dashboards, and metrics, partnering with stakeholders to understand...


  • Grand Rapids, Michigan, United States Service Express Full time

    Details Remote work from any location within the United States is possible for this position. We are looking for a Cyber Security Analyst to be responsible for maintaining Service Express systems and managing technical projects, in addition to providing support to end users within Service Express for all technology needs. The estimated breakdown of the...


  • Grand Rapids, Michigan, United States SunMed LLC Full time

    COMPANY DESCRIPTION***We are currently seeking a highly skilled Distribution Sales Operations Analyst to join our team in the Medical Devices industry. As the Distribution Sales Operations Analyst, you will play a critical role in driving business growth and supporting the overall sales strategy of our organization. A primary function will be to drive...


  • Grand Rapids, Michigan, United States MCPC Full time

    Company DescriptionCore Values:PrincipleQualityTailoring our services to each client's individual circumstances by maintaining rigorous quality control that is accountable and predictableRespectWe welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.Advancement***MCPc offers...


  • Grand Rapids, Michigan, United States The Salvation Army Central Territory Full time

    Job DescriptionEssential Responsibilities:Perform a variety of tasks including the daily facility open and closing, maintenance and set ups.Open and close the Kroc Center on a daily basis. This will require arriving or leaving the facility approximately 30 minutes before or after posted closing times, as well as staffing for after hour events (including all...


  • Grand Rapids, Michigan, United States Corewell Health Full time

    About the unitLevel 3 trauma center with 15 operating rooms in the Magnet Designated Corewell Health System. We are a center of excellence for bariatrics and total joints. Approximately 40% of our cases are comprised of total joints and elective spine cases. The remaining 60% of cases are comprised of General, Colon/Rectal, Urology, Bariatric, Plastic and...


  • Grand Rapids, Michigan, United States Corewell Health Full time

    Corewell Health is offering up to $10,000 as a sign on bonus for this opportunityAbout the unitAbout Rehab and Nursing Center-Fuller Conveniently located near downtown Grand Rapids, the rehab and nursing center on Fuller Avenue has easy on and off access to I-196 and bus lines. A main floor courtyard provides outdoor space for rest and renewal. Most patient...


  • Grand Rapids, Michigan, United States Spectrum Health Full time

    About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission...