Analyst - Operations Products & Strategy

1 month ago

Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Key Responsibilities:
Operations Analytics

The Customer Experience & Analytics team empowers stakeholders with timely and relevant data driven insights to help run a more customer centric and dependable airline.

Job overview and responsibilities

The Ops Products and Strategy team is responsible for developing the tools which support airline operations at United. As such, the team is responsible for standardizing and automating information to provide the context for our operational leaders to make real time decisions to run a safe, caring, dependable, and efficient airline. The team is responsible for working with operational users to understand the issues they face, define the problem that needs to be solved, and writing the logic that needs to be developed to solve the problem.

The analyst works collaboratively with multiple departments to support the goals, objectives, and projects of operational teams. This position is responsible for providing information that supports operations using existing data to evaluate operational performance and communicating results to identify and make recommendations for improvements. The analyst will develop presentations, generate performance reports, and is responsible for supporting the organization with suggestions for new tools and methods of reporting to meet business goals. This self-starting individual will use knowledge of operational performance to create new ideas, take them from concept to deployment and collaborate with various teams.

  • Assist operational users in capturing business requirements and support in communicating final analysis to leadership, and coordinate with IT team to ensure tools meet requirements to support operational needs by helping to plan and conduct quality assurance testing
  • Help evaluate business processes, identify requirements, suggest areas for improvement by developing functional requirements and user stories
  • Support network and station operations initiatives aimed at enhancing operational communication to drive efficiency, consistency, and accountability
  • Support the monitoring of airline performance and assist operational leaders in addressing performance issues by improving operational tools
  • Coordinate with training and change management teams to help deliver effective communication and training to successfully launch new or updated tools and procedures

NOTE: This position is based at the CSC-Willis Tower, located in Chicago, IL. and considered as a hybrid work-schedule working 3-days in office and at times will be at the NOC facility located in Arlington Heights, IL

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications
What's needed to succeed (Minimum Qualifications):
  • Bachelor's degree or relevant work experience
  • 2+ years of relevant experience
  • Proficient in the use of Microsoft Office products (i.e. Excel, Word, PowerPoint)
  • Ability to work with cross-functional groups
  • Strong relationship building skills
  • Highly organized and have the ability to multi-task challenging priorities
  • Must be willing and able to travel 15% of the time domestically and internationally
  • Must be willing and able to work a hybrid work schedule 3 days in-office as needed at the CSC-Willis Tower in Chicago, IL and at times at the NOC facility located in Arlington Heights, IL
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
  • Bachelor's degree with an emphasis on airline management, aviation, or industrial engineering
  • 2+ years' of experience in operations, airline, process engineering, quantitative and qualitative analysis
  • Strong knowledge of airport and network operations
  • Experience with process/system mapping and analysis
  • Experience using at least one database management system
  • Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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