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Partner Relations Advisor I

2 months ago

USA, United States North (north) Full time

Partner Relations Advisor I (Outbound Sales)

North- Remote (EST Hours)


Join our mission to build the largest suite of credit card processing and merchant services. It's one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Job Summary:
This role will own all unassigned partners and proactively reach out through phone calls to create relationships with partners in order to win business. Outbound calls may include providing account support and resolving issues as necessary. This role will also place calls to follow up on resolved issues, announce promotions and contests, promote new rollouts and drive awareness of further business opportunities.

What you'll do:

Proactively place or follow up on out-bound calls to unassigned partners to address unresolved issues, announce promotions / contests and promote all new rollouts.
Respond to phone and email requests from unassigned lower-producing / inactive sales partners in accordance with department service level agreements.
Actively work front end credits, bonus issues, residual issues, agent profiles in order to drive a solid relationship with the partner.
Provides direction and guidance answering questions about information in systems and products such as Agent Info Center, ELAP/SE/MyResource Portal, Portfolio, etc.
Collaborate with other departments via phone, email, or in-person to discuss and resolve partner issues and assist with onboarding new merchants.
Investigate and determine the root cause of issues and suggest solutions for improvement to management.

What we need from you:
High school diploma
At least one-year prior sales development experience
Experience working with agents/partners in the payments industry (preferred)

What we offer:
We offer a comprehensive benefits package that enables our teams to live a both personally and professionally. Some of our perks include:
Medical, Dental, & Vision Coverage

PTO: Vacation, Sick, Holidays

Birthday Holiday

Education Assistance

401(k) + Match

Mental Health Support & Well-Being Program

Company-funded Lifestyle Spending Account

Salary Range: $20.00- $27.00

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.