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Special Ops Ambassador

4 months ago

Cleveland, Ohio, United States ScribeAmerica Full time
Job Description:

The Scribe Ambassador's main function is to deliver high-quality training to new scribe trainees in one of the following settings: established site, service recovery site, and/or implementation site. The Scribe Ambassadors are responsible for monitoring and coaching trainee performance and expectations to ensure they have a solid grasp of the provider workflow and documentation. They will uphold the expectations and requirements of all trainees in terms of quality documentation, efficient patient flow, and compliance with the company's or client regulations. The Scribe Ambassador may be asked to assist with additional training activities as needed and determined by the manager and/or may be expected to train at several locations.

Duties and Responsibilities

  • Opportunity to travel, if desired, to provide new scribe training at Implementations and at sites on Action Plans
  • Responsible for the training phase of an employee's development
  • Conduct Classroom Training, Preclinical Bridge Training, and Floor Training
  • Assist, as requested in creating training material in order to efficiently train employees
  • Utilize the company's best practices for training (e.g, benchmark utilization)
  • Clearly define instructions and expectations to trainee
  • Teach scribe how to interact appropriately with providers and staff
  • Provide guidance, counseling and mentoring during training
  • Assess scribe quality
  • Conduct training audits and quality audits by observing scribe performance and provide feedback for improvement, if necessary
  • Ensure that each trainee's chart is free of major errors and complete. Provide feedback to correct any errors prior to forwarding to the provider for review and signature.
  • Clearly communicate the progress of their trainees to your manager and proactively identify if a trainee is not meeting expectations
  • Facilitate clinician on-the-job training by scribing on designated shifts with new providers to introduce the optimal provider-scribe workflow
  • Assist with departmental flow assessments, implementing site-specific best practices, and determining physician documentation preferences
  • Assist with shift coverage at remote sites as needed
  • Assist in recruiting and hiring as needed to support the market
  • Perform a variety of administrative tasks specific to the local facility
  • Attend calls and/or meetings with your manager
  • Comply with all governing laws and Company policies including, but not limited to, privacy laws and policies
  • Compliance with all facility, department, and Company procedures
  • Engage in ongoing learning to maintain competency

Required Education and Pre-requisites

  • 6+ months of scribe experience preferred
  • A typing speed of 50+ WPM preferred
  • Extensive knowledge of the intricacies of provider documentation
  • Thorough understanding of medical facility workflow, efficiency management, and nuances of medical documentation
  • Possesses excellent teaching skills and the ability to present complex information to a variety of audiences
  • Empathic communicator with a knack for connecting with students
  • Proven ability to work with students to encourage them, challenge them, and acknowledge personal growth
  • Ability to assess students' abilities, strengths, and weaknesses
  • Excellent presentation skills
  • Possesses knowledge in lesson and curriculum planning skills
  • Communicate and interface effectively at all levels of the organization
  • Demonstrate exemplary work ethic and professionalism
  • Possess excellent verbal and written communications skills
  • Possess the ability to adapt to individual site needs
  • Possess strong computer skills – technologically savvy
  • Possess excellent organizational/project management skills

Training

The Special Operations Ambassador is expected to have successfully completed the following requirements:

  • Scribe Classroom training and Final exam
  • Scribe Clinical training
  • Initial competency assessment
  • Facility-specific training
  • Ambassador Training
  • Implementation Training (as needed)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to stand for long periods of time
  • Frequently required to stand, walk, sit, use hands, handle documents, bend and stoop as needed, and reach with hands and arms
  • Required to use a keyboard and computer regularly
  • Specific vision abilities required, including that required to perform extensive computer-related work
  • Must be able to verbally communicate with others and exchange accurate information
  • Ability to receive detailed information through oral communication, and to distinguish sound and perceive the nature of sounds at normal speaking levels with or without correction

Work Environment

The work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • At times, there may be the possibility of exposure to internal environmental conditions, such as; noise, infectious diseases, communicable diseases, chemical, fumes, odors, gases, and dust

Must be able to perform all of the essential duties of the job with or without reasonable accommodation.

Position Type/Expected Hours of Work

This is a full-time or part-time position and hours of work and days vary Monday through Sunday depending on the facility contract and scribe hours needed.

Travel

Travel is possible if working at implementation, expansion, or service recovery sites.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

ScribeAmerica provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. In addition to federal law requirements, ScribeAmerica complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ScribeAmerica expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of ScribeAmerica's employees to perform their job duties may result in discipline up to and including discharge.