Technical Service Representative, General Industrial Coatings

4 weeks ago

Minneapolis, Minnesota, United States The Sherwin-Williams Company Full time

The Technical Services Representative - Field (TSR-Field) Interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR-Field trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly.

CORE RESPONSIBILITIES AND TASKS:

  • Ensure products being used by customers meet expectations
  • Ensure customer quality and service expectations are met.
  • Eliminate or reduce customer complaints.
  • Help achieve or exceed sales goals.
  • Help achieve or exceed profitability goals.
  • Help increase gallon growth.
  • Communicate competitive information, new products and selling issues to Division Sales Management.
  • Communicate extended product knowledge in division Industrial segments.
  • Attend coatings seminars that are pertinent to Industrial Coatings sales/marketing.
  • Manage product test runs at designated customer facilities.
  • Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed.
  • Maintain contact with laboratory on current technical issues.
  • Assist with equipment installations and various line or equipment modifications/adjustments.
  • Conduct technical training seminars at customers' facilities.
  • Evaluate product complaints and decide best way to resolve problem.
  • Assist customers in preparing coatings specifications to meet product applications.
  • Troubleshoot on-line technical problems such as correcting batches and formulation of products.
  • Advise customers of product line changes and improvements.
  • Maintain expertise in equipment use and surface preparation.
  • Shade product batches using intermix system/phoenix system.
  • Assist customers with product inventory control/re-ordering.
  • Train customers on product knowledge and application methods.
  • Evaluate product complaints and decide the best way to resolve the problem.
  • Assist sales reps by preparing samples, panels, etc. for presentations.
  • Coordinate technical service issues between SHW facilities and plants, sales reps and product service room.
  • Maintain customer technical service issues on file for follow-up.
  • Troubleshoot and resolve customer problems with spray equipment.
  • Document and refer potential sales leads to appropriate sales rep.
  • Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.
  • Other duties as assigned.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

  • High School diploma

Preferred

  • College Degree

KNOWLEDGE & EXPERIENCE:

Required:

  • Industrial coating experience
  • Bi-lingual Spanish

Preferred:

  • Powder, liquid and ecoat technologies
  • Chemistry knowledge
  • Pretreatment experience

PHYSICAL REQUIREMENTS:

  • Must be able to sit, stand, hear, and see on a constant basis.
  • Must be able to walk, write, and type on a frequent basis.
  • Must be able to lift and carry up to 50 pounds.
  • Must be able to climb and descend stairs.
  • Must be able to bend, carry, reach, push, and pull on an occasional basis.
  • Must be able to communicate verbally and in writing.
  • May work indoors and outdoors as needed. Exposure to heat up to 120 degrees and cold to 0 degrees.
  • May work in areas where noise level is such that hearing protection is required.
  • May work in areas where toxic, flammable, and hazardous materials are present.
  • May be exposed to varying amounts of dust and dirt.
  • Work surfaces may include concrete.
  • Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
  • Employee must be able to operate a computer and communicate via telephone.
  • Some travel to other locations, meetings and/or seminars is required.

TECHNICAL/SKILL REQUIREMENTS:

Required:

  • MS Office and general computer skills

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

  • 50%
Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor requesting priority referral of protected veterans.

  • Technical Service Representative, General Industrial Coatings

    1 month ago

    Minneapolis, Minnesota, United States The Sherwin-Williams Company Full time

    The Technical Services Representative - Field (TSR-Field) Interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance...

  • Sales Representative, General Industrial Coatings

    1 month ago

    Minneapolis, Minnesota, United States The Sherwin-Williams Company Full time

    Sales Representatives initiate and manage relationships with customers and serve as the point of contact for the Company. This position will be responsible for developing General Industrial sales. In this position, you will secure new accounts while maintaining existing customer accounts. You will utilize professional selling tools for pre-call planning and...

  • Area Sales Manager, General Industrial Coatings

    2 weeks ago

    Minneapolis, Minnesota, United States The Sherwin-Williams Company Full time

    The purpose of this position is to contribute to the business unit and division performance by generating General Industrial product sales and profit. This will be accomplished through the motivation, coaching, development and management of dedicated General Industrial Sales Representatives and Technical Service Representatives in an area of responsibility...

  • Area Sales Manager, General Industrial Coatings

    4 weeks ago

    Minneapolis, Minnesota, United States The Sherwin-Williams Company Full time

    The purpose of this position is to contribute to the business unit and division performance by generating General Industrial product sales and profit. This will be accomplished through the motivation, coaching, development and management of dedicated General Industrial Sales Representatives and Technical Service Representatives in an area of responsibility...

  • Sales Representative, General Industrial Coatings

    1 month ago

    Minneapolis, Minnesota, United States The Sherwin-Williams Company Full time

    Achieve or exceed sales budget. Achieve or exceed margin contribution budget. Maintain expenses at or below budget. Increase gallon growth. Grow opportunity account sales. Collect reliable customer/territory information and estimate individual customer potential. Conduct competitive product testing and comparisons to S-W and identify current competitors'...

  • Sales Representative- Transportation/Heavy Equipment, General Industrial Coating

    1 month ago

    Minneapolis, Minnesota, United States The Sherwin-Williams Company Full time

    Sales Representatives initiate and manage relationships with customers and serve as the point of contact for the Company. This position will be responsible for developing General Industrial sales. In this position, you will secure new accounts while maintaining existing customer accounts. You will utilize professional selling tools for pre-call planning and...

  • Technical Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States The Sherwin-Williams Company Full time

    The Technical Services Representative interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and...

  • Sales. Representative, General Industrial

    4 weeks ago

    Minneapolis, Minnesota, United States The Sherwin-Williams Company Full time

    CORE RESPONSIBILITIES AND TASKS Achieve or exceed sales budget. Achieve or exceed margin contribution budget. Maintain expenses at or below budget. Increase gallon growth. Grow opportunity account sales. Collect reliable customer/territory information and estimate individual customer potential. Conduct competitive product testing and comparisons to S-W and...

  • Regional Sales Manager, Performance Coatings

    2 weeks ago

    Minneapolis, Minnesota, United States ICP Group Full time

    Job Title: Regional Sales Manager for Performance Coatings at Innovative Chemical Products Group (ICP Group)About the Company: ICP Group is a top developer and producer of specialty coatings, adhesives, and sealants for the construction and industrial sectors. Renowned for innovation and quality, ICP Group has grown rapidly since its establishment in 2015,...

  • R&D- Applications Engineer

    2 weeks ago

    Minneapolis, Minnesota, United States The Sherwin-Williams Company Full time

    The Applications Engineer initiates and leads projects and serves as a liaison between research and development, technical service, sales, customers and related departments to assure new products under development translate to successful operation at customer lines. Responsibilities may include performing fundamental to complex projects, identifying...

  • R&D- Applications Engineer

    4 weeks ago

    Minneapolis, Minnesota, United States The Sherwin-Williams Company Full time

    The Applications Engineer initiates and leads projects and serves as a liaison between research and development, technical service, sales, customers and related departments to assure new products under development translate to successful operation at customer lines. Responsibilities may include performing fundamental to complex projects, identifying...

  • Outside Sales Representative

    1 month ago

    Minneapolis, Minnesota, United States Applied Industrial Technologies Full time

    LOOKING FOR A COMPANY WITH A GREAT CULTURE AND A RICH HISTORY OF SUCCESS?Our company culture is friendly, fun with healthy competition and rewards. At Applied Industrial, we offer integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.FCX Performance/a company under Applied Industrial Technologies is...

  • Outside Sales Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Applied Industrial Technologies Full time

    LOOKING FOR A COMPANY WITH A GREAT CULTURE AND A RICH HISTORY OF SUCCESS? OUTSIDE SALES ROLE IN MN-LOCAL AND EXISTING TERRITORY~Our company culture is friendly, fun with healthy competition and rewards. At Applied Industrial, we offer integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. FCX...

  • Outside Sales Representative

    1 month ago

    Minneapolis, Minnesota, United States Applied Industrial Technologies Full time

    LOOKING FOR A COMPANY WITH A GREAT CULTURE AND A RICH HISTORY OF SUCCESS? OUTSIDE SALES ROLE IN MN-LOCAL AND EXISTING TERRITORY~Our company culture is friendly, fun with healthy competition and rewards. At Applied Industrial, we offer integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. FCX...

  • GI Sales Representative

    1 month ago

    Minneapolis, Minnesota, United States The Sherwin-Williams Company Full time

    CORE RESPONSIBILITIES AND TASKSAchieve or exceed sales budget. Achieve or exceed margin contribution budget. Maintain expenses at or below budget. Increase gallon growth. Grow opportunity account sales. Collect reliable customer/territory information and estimate individual customer potential. Conduct competitive product testing and comparisons to S-W and...

  • Manager, Technical Service

    2 weeks ago

    Minneapolis, Minnesota, United States The Judge Group Full time

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB SUMMARY: The...

  • Customer Service Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Dahl Consulting Full time

    Onsite in St. Louis Park, MN Are you a dedicated and personable individual looking for a new opportunity in the Twin Cities Metro? Dahl Consulting is currently partnering with a leading company in the printing services industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a...

  • Technical Services Manager

    4 weeks ago

    Minneapolis, Minnesota, United States Agiliti Full time

    Job Description:The Technical Services Manager provides overall strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area. The Technical Services Manager ensures that medical equipment is appropriately received, repaired and maintained in a timely and cost-effective...

  • Field Service Representative

    1 month ago

    Minneapolis, Minnesota, United States Standard Aero Full time

    StandardAero offers:Competitive wages Generous paid time off Insurance includes medical, dental and vison benefits Retirement wages Safety focused culture Advanced opportunities PURPOSE JOB SUMMARYThis position is responsible for Mobile Service Team activities on gas turbine powered aircraft, technical troubleshooting, problem solving, engine changes and...

  • Client Service Representative

    2 weeks ago

    Minneapolis, Minnesota, United States VCA Animal Hospitals Full time

    VCA Animal Care Hospital in Richfield, MN is growing and looking to for a Client Service Representative to join our teamWe are located in Richfield MN. Richfield is a small suburb of Southeast Minneapolis and is conveniently close to all major highways. The Airport, Minnesota Valley National Wildlife Refuge Education/Visitor Center (14,000-acres) and The...