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Customer Service Representative

4 months ago

Independence, Missouri, United States AAA East Central, AAA Careers Full time
Customer Service Representative - Insurance

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply

Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer?

  • Outstanding Benefits and Growth Opportunities.
  • $21.00 an hour to start.
  • Additionally, after completion of your training, you will be eligible to participate in our incentive program based upon your team and individual performance.
  • Paid Training onsite in Independence, OH
  • You must be available for training between the hours of 9 am – 8 pm Monday – Friday in addition to every other Saturday between the hours of 9 am – 6 pm
  • When training is on Saturday you will get a day off during the week

Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you

We are not looking for people who can read scripted transactions – we're looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.

Training is approximately 17 weeks long and 100% onsite. Upon completion of training, you will begin working from home. Applicants must live within 40 miles of 5700 Brecksville Rd, Independence, OH 44131

What you will do:

  • Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.
  • Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.
  • Actively listen and engage Members and fellow Team Members with a "can do" attitude.
  • Operate in a fluid environment – we are not one size fits all. Be open to an ever-changing atmosphere in which coaching, and development leads to positive growth.

What you will need:

  • Prior customer service experience
  • Must be available to work the regular shift hours of 11:15 am – 8 pm in addition to working every other Saturday between the hours of 9 am – 6 pm.
  • When working on Saturday you will get a day off during the week
  • Demonstrate excellent communication skills (written, verbal, and listening)
  • Ability to multi-task and perform well in a fast-paced environment.
  • Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation
  • A flexible, "can do" attitude to navigate our ever-changing environment.
  • High school diploma or equivalent
  • Pass a background check and drug test.

Qualifications

  • 1 Year Customer Service Preferred
  • Recent Call Center Experience Preferred
  • Fluency in English required.
  • Professional communication skills required, both written and oral.
  • General organizational and time management skills required.
  • Proficiency in Microsoft Office software, Outlook, Word, preferred

Diversity, Inclusion and Belonging is rooted in our core values. The strength of our organization is our employees. Bringing together and supporting different culture, backgrounds, personalities, and strengths creates a team capable of delivering legendary lifetime service to our members. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong, and can grow and develop long careers with our organization.

Benefits:

  • · Extraordinary medical/dental/vision/life benefits
  • · 401(k) Savings plan with company match
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer