Operations Director

1 month ago


Austin, Texas, United States Glomo Full time

We are seeking an OPERATIONS LEADER to join our team in Texas Our Operations Manager oversees our day-to-day operations, managing our fleet of drivers, crew, contractors, customer service. They understand our customers needs and concerns and strive to help every customer have a positive memorable experience.

Responsibilities for our Operations Manager include but are not limited to:

Manage a fleet of drivers, crew and contractors ensuring on-time service, while maintaining timely data integrity;Supervise our customer service team;Route and oversee delivery teams to maximize capacity and customer satisfaction;Train local crew and contractors;Monitor facility and equipment condition and maintenance;Maintain excellent customer service quality rating;Understand end user customer needs and concerns on home delivery The successful candidate for this position will share the following knowledge, skills and abilities: High School Diploma or Equivalent is preferred;Secondary education in business operations is preferred;Minimum of 3 years Supervisor or Management experience with employee oversight;Minimum of 5 years experience in Household Moving or Trucking industry;Maintain an organized workspace and have the ability to complete tasks according to schedule;Strong multi-tasking skills required in a fast paced environment;Solid geographic region knowledge;Must have excellent communication and organizational skills;Understand problems in moving furniture where damage occurs and how to prevent such damage;Fantastic problem solving skills;Willing to learn multiple computer programs, and demonstrate previous successful experience with Microsoft Excel and word;Self starter, motivated by daily challenges


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