Senior Business Intelligence Analyst

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine
Make Your Mark:
BlackLine's GTM Business Intelligence team is seeking a Senior GTM Business Intelligence Analyst. This role will play a pivotal role in driving data-driven decision-making across our organization. Specificially, you will be responsible for analyzing, reporting, and visualizing data related to the customer revenue journey. This journey encompasses pricing analysis, product sales, discounting strategies, revenue growth through add-ons, and customer renewals including churn and attrition. Your insights will be instrumental in shaping our GTM strategies and optimizing revenue generation. Finally, as member of the GTM BI team, you will participate in data governance activities to ensure GTM metrics are accurate, accessible and actionable.
You'll Get To:
Data Analysis and Insights:

• Conduct comprehensive data analysis to understand the customer revenue journey, from pricing strategies to revenue growth and customer retention.
• Evaluate the effectiveness of new pricing models and recommend adjustments based on adoption and customer responses
• Lead the analysis of NRR (Net Revenue Retention) growth metrics, understanding the impact of upsell, cross-sells, and expansions to NRR
• Conduct cohort anlaysis to track NRR performance over time, identifying trends and anomalies that require attention
• Utilize transactional data and customer segmentation techniques to understand the propensity of customers to upgrade or purchase additional products and services
• Work with the Data Scientists to develop predictive models and segmentation strategies to forecast churn and attrition risks
• Conduct root cause analysis to understand the reasons behind customer churn and recommend actionable solutions

Data Visualization and Dashboards:

• Create visually compelling dashboards and data visualizations using tools such as Tableau to communicate GTM performance metrics to stakeholders.
• Develop and maintain dashboards and reports to track key metrics related to pricing, product sales, discounting effectiveness, revenue growth, and customer renewals.

Collaboration and Documentation:

• Collaborate with cross-functional teams to gather requirements and translate business needs into actionable insights and data visualization solutions.
• Document methodologies, data sources, and key findings to create a knowledge repository for GTM analytics
• Conduct regular knowledge-sharing sessions with cross-functional teams to enhance understanding of pricing data insights
• Knowledge: Applies concentrated knowledge of one professional discipline or advanced knowledge of several areas
• Mastery of adapting to changing priorities
• May mentor or provide knowledge transfer to others Competencies: Successfully translates functional and/or professional theory into applied business success Senior level individual contributor and/or cross functional
• Sets objectives and delivers results that have direct impact on the success of the division, function or discipline
• Senior PM contributor Fluidly operational and tactically proficient
• Focuses on development and execution of major milestones for the division
• Accountable to 1-2 year horizon
• Seasoned implementor Develops solutions to moderately ambiguous operational, technical or functional issues
• Draws on theoretical knowledge and seasoned tactical experiences to resolve complex situations

What You'll Bring:

• Bachelor's degree in a related field such as Business Analytics, Marketing Analytics, Data Science, or related field
• 5+ years of experience in business intelligence, data anlaysis, or related roles within the technology, B2B, and SaaS industry
• Experience with GTM strategies, customer lifecycle analysis, and subscription-based business models
• Expertise in data visulzation tools such as Tableau with a strong focus on creating intuitive and impactful dashboards
• Strong business acumen with ability to translate data insights into actionable recommendations for marketing and sales teams
• Highly analytical mindset with a keen attention to detail and a passion for problem-solving
• Experienced in data analysis tools and languages such as SQL for querying databases and extracting relevant data
• Familiarity with Google BigQuery
• Previous experience working with Data Scentists to build machine learning prediction models is a plus

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
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Salary Range:
USD $98, USD $131,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.