Director, Industry Analyst Relations

2 weeks ago

Remote, Oregon, United States Ciena Full time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Ciena is a global provider of networking systems, software and services. We build the most adaptive networks in the industry, enabling customers to anticipate and meet ever-increasing digital demands. To help grow our business and propel the industry forward, we engage with key industry analysts that provide essential market research and advisory services to a wide range of stakeholders within Ciena. These influencer relationships are critical –to help us monitor business and technology trends, aggregate and track market forecast and market share data, and analyze the competitive landscape and how it evolves.

What will you do at Ciena?

We are looking for a passionate, skilled communicator who is adept at developing corporate messaging and content for a cross-functional audience. This individual plays a critical role in helping craft the story of Ciena's strategic vision, while simultaneously deriving insights from analysts to inform our internal decision-making engines.

We seek someone who can interpret and synthesize complex business and technology concepts into clear, compelling stories that reinforce Ciena's innovation mindset, ability to execute, and leadership position. The role has responsibility for defining strategic narratives and key messages that best tell the story to these global industry analyst influencers.

This person possesses diplomacy in driving collaboration across multiple teams, including senior executives and leaders, gathering information, developing content, and driving impactful communications strategies for this key influencer group. The Director of Industry Analyst Relations is someone with deep business acumen, high emotional intelligence, and proven excellence at effectively positioning a company to this critical stakeholder community.

Specific Responsibilities

  • Drive impactful, assertive program of two-way information exchange between the global industry analyst community and company executives
  • Promote innovation mindset to key industry influencers, sharing company strategy, portfolio, financial results, and vision
  • Derive insights from analysts to feed data-driven internal decision-making and strategy
  • Design and execute global/regional/virtual events to brief analysts on company progress and vision
  • Craft analyst outreach strategy at industry events for both onsite and virtual presence
  • Represent Ciena in-person at global trade shows and events
  • Support Senior Director of Market & Competitive Intelligence in annual decisions about market research subscription purchases and research procurement
  • Support custom research commissioning process
  • In close cooperation with Market & Competitive Intelligence team, oversee maintenance of internal SharePoint site for the department
  • Help department address and respond to incoming requests for market research from across the company in a timely manner
  • Train and coach spokespeople to most effectively communicate and message to industry analysts
  • Manage Senior Associate, Industry Analyst Relations

Qualifications

  • Bachelor's degree in Communications or related field
  • Minimum of 10 years' experience in program development, stakeholder management and communications within a large corporate environment
  • Experience working effectively in a matrixed environment with the ability to synthesize information from numerous sources into a clear direction forward
  • High emotional intelligence, influencing and relationship skills, including appreciation and understanding of cultural differences globally
  • Keen ability to lead, influence and motivate
  • Exceptional communication skills, both written and verbal
  • Thorough, detail-oriented project management and interpersonal skills, with the ability to multi-task and meet deadlines
  • Friendly and approachable demeanor as representative and spokesperson for the company
  • Ability to exercise discretion and good judgment on sensitive matters
  • Ability to operate effectively and independently in a challenging, fast-paced environment

#LI-CM

#LI-remote

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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