Digital Program Manager

3 weeks ago

Brockton, Massachusetts, United States Horizontal Talent Full time
Top Skills/Requirements:
  • Relentlessly pursues deadlines
  • Takes complex ideas & is able to break them down into easily digestible bits of activity
Background:
  • IT Project Management experience - any business/industry would suffice
  • MDM or other data experience
  • Experience managing sizable projects (ideally $1M+)
  • Experience with JIRA is a huge plus - contractors will need to learn it if they do not have previous experience
Job Summary:
As a Digital Program Manager, you will have the ability to focus on the bigger picture by applying the right mix of operational discipline to systematize routine practices and clear hurdles to enable the Digital & Information Technology (D&IT) organization thrive/perform under the best possible circumstances - allowing Digital Product Leaders more time to focus on strategic thinking, research, problem discovery, and long-range planning activities that will move the company forward.

In addition, Digital Program Manager brings a highly consultative approach and mindset, along with a deep skills in Project Management and Change Management. These skills allow them to act as an easily deployable resource to a variety of complex initiatives that cross multiple GBUs or Product Groups, special projects at Digital Product Leadership direction, and long-range planning/roadmap development activities.

Essential Duties & Responsibilities:
Program Management
  • Project management delivery for Digital Product Leaders in critical and complex strategic initiatives that require additional oversight and management to ensure successful outcomes identify and understand interdependencies in complex environments
  • Support Digital Product Leaders on these key initiatives to ensure planning, commitment, dependencies, deliverables and objectives will be met, show progress to goals and outcomes
Portfolio Insights
  • Partner with Digital Product Leaders to ensure a unified and consistent D&IT experience and portfolio transparency for all business partners, ensuring the right information is shared with the right business partners at the right time
  • Provide operational support to D&IT leadership by creating strategic, executive-level communications for Monthly Operating Reviews, GBU Staff Meetings, Major Initiative performance, etc.
D&IT Product Operations
  • Organize and maintain templates, guidelines, references, and resources for Digital Product Leaders
  • Provide administration of, and governance for, selected product management tools
  • In close collaboration with Digital Product Leaders, facilitate creation of D&IT product operations KPIs & provide governance, summarized reporting, and visibility to the D&IT executive leadership team
  • Facilitate the cross-product process and fostering of connectivity across all facets of the D&IT delivery organization including Enterprise Architecture, Software Engineering, Digital Product Leadership and Product Teams
  • Apply LEAN principles to standardize and streamline team operations to eliminate non-value-added activity, facilitate knowledge sharing, and roll out best practices
  • Rollup key D&IT departmental financial information as needed to support LRP, Budgeting, & Financial Forecasts and submit to GBU Finance partners
Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Industrial Design, Business, or related field
  • 10+ years of progressive experience working with Technology and Business Strategy
  • 5+ years of enterprise program and/or project management experience- organizational scope and impact
  • Strong results driving change management with a people focused approach to develop an agile, change ready delivery of technology solutions
  • Proven experience in business architecture, process mapping and stakeholder identification and alignment
  • Demonstrated experience implementing and applying lean principles within digital product management processes
  • Ability to take charge and orchestrate work, facilitate decisions, and collaborate with digital product leadership to drive the actions necessary to achieve desired results
  • Strong leadership and analytical skills with outstanding written and oral communication skills
  • Ability to lead, collaborate, influence, and coordinate activities in a cross functional, team-oriented environment to deliver technology applications or technical products
  • Proven results establishing a product vision and road maps that led to successful business value
  • Ability to understand and discuss digital concepts, manage trade-offs and evaluate opportunistic new ideas with internal and external partners
  • Demonstrated results showing ability to thrive in a growth-driven and fast-paced organization
  • Experience with scaling scrum (ex. or LeSS) a plus

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