Customer Service Supervisor

2 months ago

Lexington, Kentucky, United States Valvoline Global Operations Full time

Why Valvoline Global Operations?

Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world's first branded motor oil, claiming our position as The Original Motor Oil.

As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.

Our corporate values of care, integrity, passion, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.

When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, and showing passion about delivering on our commitments.

Careers for the Driven

Valvoline has a rewarding opportunity as a Customer Service Supervisor. We whole-heartedly adopt a 'never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we're looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

Process and supervise all administrative activities to support the specified Valvoline Global business unit, and internal/external customers for one or more of the following functional areas: Order Entry and Invoicing, Accounts Receivable, DASH and/or E-business support. Position is an escalation point for inquiries or concerns that cannot be handled by a Customer Service Representative. Will also serve as a subject matter expert for all Valvoline Global projects that involve Customer Service.

How You'll Make an Impact

We need a quick learner who can become a subject matter expert in our global environment. In the role, you would be responsible for:

Monitor and supervise the sales order process for the Customer Service team - includes orders, corrections, returns and other items.Be a point of escalation for orders, account issues or customer inquiries that cannot be handled by a Customer Service Representative; this may include interactions with Operations and the Sales team of th area you support.Monitor transaction flow to ensure the best use of resources and identify areas of improvement; this includes monitoring phone, SAP transactions and Salesforce reports.Monitor accounts receivables process and attending monthly Credit Review meetings.Must be able to work with Operations, Logistics and Supply Chain to manage escalated order/shipment/supply issues to meet customer requirements.Be a point of contact for process changes and manage implementation to the team.Quarterly travel to Mississauga, Canada office required for employees located in Lexington, Kentucky.Quarterly travel to Lexington, Kentucky office required for employees located in Mississauga, Canada.What You'll NeedUp to 2 years of college or equivalent Customer Service experienceMinimum 5 years customer experienceMinimum of 4 years of Supervising/Managing PeopleAbility to travel 25%Must be authorized to work in the country you are applying

What Will Set You Apart

Experience with or knowledge of SAP and/or SalesforceExperience with managing multiple ERP systemsQuarterly travel to Mississauga office may be required for locally hired candidateBenefits That Drive ThemselvesHealth insurance plans (medical, dental, vision)HSA and flexible spending accounts401(k) Incentive opportunity*Life insuranceShort and long-term disability insurancePaid vacation and holidays*Employee Assistance ProgramEmployee discountsTuition reimbursement*Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1- to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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