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Customer Service Associate

2 months ago

Lexington, Kentucky, United States Goodfellas Pizzeria Full time
Job Overview

Position: Customer Service Associate

Company Overview: Goodfellas Pizzeria is a dynamic and lively eatery specializing in authentic Italian cuisine. We are committed to providing our guests with a delightful dining experience in a friendly and inviting environment. Our team is focused on delivering outstanding service and creating memorable moments for our patrons.

Role Summary: As a Customer Service Associate at Goodfellas Pizzeria, you will be an essential part of our team, ensuring that customers receive top-notch service and that transactions are handled smoothly. Your welcoming attitude, keen attention to detail, and ability to work efficiently will be vital to our restaurant's success.

Key Responsibilities:

  1. Welcome guests as they arrive and assist them with their selections.
  2. Accurately process orders and handle payments through our point-of-sale system.
  3. Provide friendly and informative service, addressing any inquiries regarding menu offerings.
  4. Maintain a clean and organized workspace at the service counter and adjacent areas.
  5. Work collaboratively with fellow team members to ensure seamless operations during peak times.
  6. Adhere to company standards and protocols related to cash management and customer interaction.

Qualifications:

  1. Prior experience in a customer-facing role is advantageous, though not mandatory.
  2. Excellent communication and interpersonal abilities.
  3. Capability to manage multiple tasks and perform effectively in a fast-paced setting.
  4. Basic arithmetic skills and familiarity with cash handling procedures.
  5. Willingness to work flexible hours, including evenings and weekends.

Perks:

  1. Competitive hourly pay with potential for gratuities.
  2. Supportive and energetic work atmosphere with a collaborative team.
  3. Opportunities for career advancement and professional growth.
  4. Employee discounts on meals and beverages.
  5. Continuous training and development to enhance your skill set.