Reservations Manager

3 days ago

Dallas, Texas, United States Lorenzo Hotel Full time

Responsible for all room reservations aspects from group to individual travelers.

Provide guests with the highest level of personal service and deliver exceptional levels of service with every guest and every stay. Responsibilities including, but not limited to:

Process all group turn-overs: making new group file, sending introduction letter to group contact, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests
Communicate all group activity - pickup, attrition and contractual guidelines to Director of Sales
Communicate all group activity to Director of Sales to assist in making yield decisions
Review all guest reservations and profiles daily to prepare for arrivals, minimum of 2 days prior
Profile Maintenance - focus on profiles created by reservation agents, front desk check for dates entry standards (last names, address, etc...), verify that none of the new profiles are duplicates
Run all essential reports from OnQ including but not limited to reservation codes, traces, amenities, arrivals w/o client ID/Company and guest preferences
Monitoring and correcting various levels and standards of data entry into the Property Management System by different users in the hotel
Capture sales from in-coming reservations calls and coordinate details of each reservation.
Run daily reports for department, operational departments, Sales & Marketing, Managing Director, Department Heads
Answer General Reservations e-mail, retrieve and distribute mail and process gift certificates
Process group reservations, individual reservations and process payments
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Managing Director and Director of Sales of any Special Attention, VIP
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival
Review Same Day Reservations
Closely work with the Revenue Management Team and Sales Team
Job Requirements One year or more hotel reservations management experience
OnQ – Hilton experience a MUST
Revenue Management knowledge
Proficient in Microsoft Office products Must be energetic, enthusiastic, organized and self-motivated Ability to work as part of a team Detail Oriented Quick Thinker/Challenge Solver Must be able to work a flexible schedule, based on hotel business needs Professional demeanor Benefits 401(K) Matching Free Daily Lunch Health Insurance Benefits Hotel Discounts Life Insurance Free Parking Paid Time Off EOE Source: Hospitality Online

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